8% Below national average
Salary estimated from 7 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Job openings matching Technical Support in Execulink Telecom
- Kitchener, ONTechnical support: 2 years (required). 1+ years of experience in a technical support role, call center/customer service environment preferred.Easily Apply4 days ago
- Woodstock, ONTechnical support: 1 year (required). 1+ years of experience in a technical support role, call center/customer service environment preferred.Easily Apply6 days ago
- London, ONTechnical support: 2 years (required). 1+ years of experience in a technical support role, call center/customer service environment preferred.Easily Apply6 days ago
Reviews about Pay & benefits for Technical Support at Execulink Telecom
I work with our Technical Support and do both Tier 1 and Tier 2 calls. Tier 1 is residential calls and Tier 2 ranges from small businesses to very big corporate businesses. We have available to us a wiki that we can use as well as use one another via jabber to work towards resolving customer issues. They prefer we are very good at problem solving and finding our own resolutions which I and my teammates do quite well but its nice to know support is there for one another if we do have something we haven't seen before. Management are good people but we only have one TL (Team Lead) currently on the floor per shift that we can speak with and of course with a big team and all their other jobs they are often busy we as a group have asked that work provide a 2nd TL or HelpDesk agent. The culture is very busy and active here and ever changing its a learning experience but its very rewarding job if you come with the right frame of mind and work hard to achieve the goals and help the customers. Sometimes you will speak with customers that are very upset and hard to please. We do our best to work through and help and defuse the situation if we can't we are able to escalate to our teamleads. Helping a customer and resolving their issue is very rewarding and many times even angry customers with some work can become happy customers which is what I strive for.
Overtime, Benifits, Customer Satisfaction
Shifts Changes, System Crashes (from time to time)
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