44% Below national average
Salary estimated from 3 employees, users, and past and present job advertisements on Indeed in the past 36 months.
Job openings matching Technical Specialist in Execulink Telecom
- London, ON1+ years of experience in a technical support role, call center/customer service environment preferred. This role has a focus on resolving escalated advanced…Easily Apply5 days ago
- Woodstock, ON1+ years of experience in a technical support role, call center/customer service environment preferred. This role has a focus on resolving escalated advanced…Easily Apply24 days ago
Reviews about Pay & benefits for Technical Specialist at Execulink Telecom
Terrible Place to work
Very little training, supervisors badger constantly if you cannot meet their almost impossible kpi goals, supervisors do not know the technical aspects of the role. You can't book time off to match your schedule, schedules are posted a month in advance and you cannot book time off once posted, making it impossible to book a long weekend since you do not know your schedule until it is posted and it is many different times and days. Customers over the phone yell at you constantly and you a not provided the tools to deal with this in training. Execulink does not live up to it's own values for it's customers, they do not have near enough staff leading to more and more upset customers you are dealing with. You are expected to diagnose 3 completely different technical issues at once while maintaining all notes and given little to no time after to make your notes.Limited opportunities to move, and even less training in other positions. benefits are mediocreIn house favourtism regardless of your job proficiency, leading to you having more work while the favourites are able to meet their requirements easier because they are given special treatment and given time out of call q'sManagement change kpi goals without notice affecting your bonus. Management needs to adjust how call q's are setup and dealt with, ensure all employees are treated the same, live your values as you preach them to everyone outside the company. Provide the proper training required for all aspects of the jobSome of the staff is good to work with, but they are such a minority it's barely worth mentioning. -
It's a paying job
Impossible to book anything but full week time off, terrible management and supervisors, resource plays favourites, unattainable KPI's, constant reminders of how you are not meeting their goals
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