Execulink Telecom
2.4 out of 5 stars.
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Execulink Telecom Job security & advancement reviews

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Call centre environment

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Execulink is a great learning opportunity. It is a fast paced environment and there is plenty to learn that must be learned quickly and efficiently. It is a great place to get started in IT.
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Toxic company

Toxic employer They will not let you move forward in your career with different companies.never give reference.They are under staff and lot of work pressure for individual.You do live chat and calls together with emails makes difficult to focus on particular issue.Their unrealistic goals are almost impossible to achieve.Not able to solve issue permanently always try temporary fix which drives more calls. Supervisor don’t know half of their stuff they always need to verify with others. Upper management is poor. Other departments will seed your wrong feedback to supervisors.customer care agent are thrown under the bus while other departments just blame them sending wrong feed back.If you need leave because of some reason they will ask to swap or manage your schedule but you have to be at work.They want you to be available for them for overtimes as they don’t have enough staff.Your efforts are never appreciated. When needed support does not answer you on time. No room for growth.

Pros

None here

Cons

Worst management.
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Fast paced and fun

Very diverse company that is continually growing. The Growth Sales department is very welcoming and supportive to new hires. Management is accessible. CEO is very professional and down-to-earth. I’d wanted to work there as a result of positive experiences as a customer. Thoroughly enjoyed my time at Execulink! Fast paced environment and many opportunities to move up or move to a different area of the company. Supervisors affirm successes and challenge you to grow. Lots of continued training meetings to keep everyone informed of new initiatives and how to implement.

Pros

Regular staff appreciation and morale boosting events, decent benefits package

Cons

Trying to hold 2 conversations at the same time (live chats and phone calls)
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Energetic and motiviating :)

I have worked here for over 2 years now, and as long as you are dedicated and willing to learn, it is amazing place to work. Yes the training is hard and intense, but very thorough and informative. There is always people there to support you when you have questions. The kpi pay outs are amazing to get! The the pay is very reasonable with yearly raises. There are so many options to grow in the company, all you have to be is a hard worker. They do have a high turn over rate, because majority of people who are hired either do not put the effort in, or are not able to handle the stress and call volume. Overall a great place to work if your ready for a challenge!

Pros

Very nice staff, sociable people, motivating supervisors, aweaome trainers!

Cons

Sometimes can get busy
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Not the old Execulink

There is no longer any job security at this company. They used to have a gradual step process if there were any issues with employees. No longer do they adhere to them and will terminate you at a moments notice and just pay you out. If you want security look elsewhere as Execulink has lost their way.

Pros

None anymore

Cons

unachievable metrics, VERY poor management in Liaison, lack of caring about employees you are just a number
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would not recommended

No job security. I was terminated 3rd week after I was hired. No proper training provided and did not tell a reason for termination. Poor management. took lots of tests and different types of interviews and then suddenly said "The company wants to go in a different direction" I had left my earlier job because of this and then I got termination without any notice. If you would be hired at this place anytime in the future, make sure you should take their signature
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Too much reaponsibility for the pay

I was with Execulink before the aggressive sales tactics. What I was promised for hourly wage was denied due to the aggressive sales implementation. Throughout the aggressive sales (the new direction of execulink) they have given more responsibility for the role and pay less than what it is worth. The co-workers are great to work with, but the management is a joke. If you are looking for advancement with the company, you need to kiss someones toosh as seniority means nothing within the company. I would recommend working for the old execulink, not the new execulink.

Pros

Co-workers

Cons

Added stress due to unrealistic goals from management, always critisized for each call.
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Used to be a great place, now it's not

This place used to be the best place to work. However thanks to new management brought in, it's far from it now. Management used to care about you, they had compassion. This used to be the place to build a career around, now it may as well have a turn style door for the employee entrance. People that had been there for 10+ years are leaving and now when you talk to people approximately 85% are actively looking. The new management implemented changes without fully understanding the place the customers and the employees. We used to be given time to understand and help our customers now it is not allowed. Management has essentially turned everyone on each other and the new management will not admit to the ceo when they have failed.

Cons

People in roles believing they are empowered, Management that no longer cares about helping the customers.
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Growing Company

execulink Telecom has been in business over 100 years. They have grown in recent years and as such appear to be moving in the same direction as the competition when it comes to their employees. This is bound to happen as they grow and stakeholders demand more for their investment.
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A decent place to work

Generally a good workplace, but there are a few drawbacks. The management is very supportive of staff and recognizes individual efforts. There regular opportunities for advancement or staff development. Most notable failing is the Quality Assurance department, as it only reviews the Technical Support. As such, Sales and Billing department mistakes often get overlooked, often creating further problems for the Technical Support department.

Pros

Interest free loans to employees for new computer purchase

Cons

No dental plan; Quality Assurance for Technical Support only
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Limited options for advancement due to company size.

Limited options for advancement due to company size. Middle management was non-technical and demeaning. There were great efforts made for the company's culture with a fantastic Christmas party, golf tournament and BBQ's - which were all free. A great place to learn, but not one to advance your career.
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Overall rating

2.4

Based on 33 reviews
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Ratings by category

2.7Work/Life Balance
2.7Salary/Benefits
2.2Job security/advancement
2.2Management
2.6Culture

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