Execulink Telecom
2.4 out of 5 stars.
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Execulink Telecom Employee Reviews

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2.7Work-life balance

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If I was more tech savvy and knew had a sense of how Internet providers work, I’m sure I would love it 1000% more. Since I was just learning everything through the training it took me a long time and a lot of patience to complete a call and seem like I knew what I was doing.

Pros

Employee appreciation, great benefits and perks. Friendly coworkers

Cons

Hard to receive support when you need it.
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Toxic company

Toxic employer They will not let you move forward in your career with different companies.never give reference.They are under staff and lot of work pressure for individual.You do live chat and calls together with emails makes difficult to focus on particular issue.Their unrealistic goals are almost impossible to achieve.Not able to solve issue permanently always try temporary fix which drives more calls. Supervisor don’t know half of their stuff they always need to verify with others. Upper management is poor. Other departments will seed your wrong feedback to supervisors.customer care agent are thrown under the bus while other departments just blame them sending wrong feed back.If you need leave because of some reason they will ask to swap or manage your schedule but you have to be at work.They want you to be available for them for overtimes as they don’t have enough staff.Your efforts are never appreciated. When needed support does not answer you on time. No room for growth.

Pros

None here

Cons

Worst management.
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Micro manage, very stressful

First of all CSR job with third party internet provider which you don't have control over.You will not be 1 min free during you work time i know you don't expect this thing still. Getting calls you are not suppose to get. Cant transfer it to right department without asking which makes customers frustrated.

Pros

Easy to get a job

Cons

Micto manage, unrealistic goals
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Fast paced and fun

Very diverse company that is continually growing. The Growth Sales department is very welcoming and supportive to new hires. Management is accessible. CEO is very professional and down-to-earth. I’d wanted to work there as a result of positive experiences as a customer. Thoroughly enjoyed my time at Execulink! Fast paced environment and many opportunities to move up or move to a different area of the company. Supervisors affirm successes and challenge you to grow. Lots of continued training meetings to keep everyone informed of new initiatives and how to implement.

Pros

Regular staff appreciation and morale boosting events, decent benefits package

Cons

Trying to hold 2 conversations at the same time (live chats and phone calls)
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Energetic and motiviating :)

I have worked here for over 2 years now, and as long as you are dedicated and willing to learn, it is amazing place to work. Yes the training is hard and intense, but very thorough and informative. There is always people there to support you when you have questions. The kpi pay outs are amazing to get! The the pay is very reasonable with yearly raises. There are so many options to grow in the company, all you have to be is a hard worker. They do have a high turn over rate, because majority of people who are hired either do not put the effort in, or are not able to handle the stress and call volume. Overall a great place to work if your ready for a challenge!

Pros

Very nice staff, sociable people, motivating supervisors, aweaome trainers!

Cons

Sometimes can get busy
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Terrible Place to work

Very little training, supervisors badger constantly if you cannot meet their almost impossible kpi goals, supervisors do not know the technical aspects of the role. You can't book time off to match your schedule, schedules are posted a month in advance and you cannot book time off once posted, making it impossible to book a long weekend since you do not know your schedule until it is posted and it is many different times and days. Customers over the phone yell at you constantly and you a not provided the tools to deal with this in training. Execulink does not live up to it's own values for it's customers, they do not have near enough staff leading to more and more upset customers you are dealing with. You are expected to diagnose 3 completely different technical issues at once while maintaining all notes and given little to no time after to make your notes.Limited opportunities to move, and even less training in other positions. benefits are mediocreIn house favourtism regardless of your job proficiency, leading to you having more work while the favourites are able to meet their requirements easier because they are given special treatment and given time out of call q'sManagement change kpi goals without notice affecting your bonus. Management needs to adjust how call q's are setup and dealt with, ensure all employees are treated the same, live your values as you preach them to everyone outside the company. Provide the proper training required for all aspects of the jobSome of the staff is good to work with, but they are such a minority it's barely worth mentioning. - 

Pros

It's a paying job

Cons

Impossible to book anything but full week time off, terrible management and supervisors, resource plays favourites, unattainable KPI's, constant reminders of how you are not meeting their goals
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Horrible Workplace

This place is the worst working environment I’ve ever experienced. I have dealt with managers who deceive, manipulate, and actually bully their workers. It’s ridiculous how they lie to the world by claiming that they are anti-bullying, when in reality they are the epitome of bullies. This place is very poorly run. I would not recommend this place to anyone. There’s no integrity here!
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Not the old Execulink

There is no longer any job security at this company. They used to have a gradual step process if there were any issues with employees. No longer do they adhere to them and will terminate you at a moments notice and just pay you out. If you want security look elsewhere as Execulink has lost their way.

Pros

None anymore

Cons

unachievable metrics, VERY poor management in Liaison, lack of caring about employees you are just a number
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Horrible Management

supervisors/management pick favorites. Doesn't matter how good you are at the job if you don't "fit in" to their clique like environment they'll make you miserable till you leave or buy you out.

Pros

Pay is ok

Cons

management and work life balance
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would not recommended

No job security. I was terminated 3rd week after I was hired. No proper training provided and did not tell a reason for termination. Poor management. took lots of tests and different types of interviews and then suddenly said "The company wants to go in a different direction" I had left my earlier job because of this and then I got termination without any notice. If you would be hired at this place anytime in the future, make sure you should take their signature
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Strongly suggest don’t do it

Sounds like an amazing opportunity. However what they preach is not what is practiced. Extreme favouritism, hard training and when you hit the floor you are definitely NOT prepared. Be forewarned more than half of my training class was gone by third week on the floor most walked out with no explanation.
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Very horrible place to work

Racism is the way. If you are a person of colour don’t even bother. They pretend to your face that they care about you but behind, you are called the N-word, Indians, curry and goat smell. You are not allowed to express yourself or your feelings

Pros

No pros

Cons

Poor management, supervisors are sneaky, liars.
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Terrible management

management doesn't really explain things fully and then expect you to not make mistakes, they are very short with agents and not very helpful as they expect you to know everything or expect you to figure it out on your own when you are new and this leads to long hold times and they then get on you about that. I wouldn't suggest working here.
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Poor work ethic

It’s an okay place, just very hectic and getting yelled at non stop. The lack of communication is what did it for me, as a employee who was coming from a direct hiring agency, I would have to report to my “manager” but was always missing information or providing me with information that was misleading. Will not work with another agency again, because of which, I have a poor look on the management side of execulink.
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fun

was a amazing environment very loyal staff members was great working for them rain or shine your outside working learned lots about the company and the job
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Excellent and fair place to work

Execulink is an understand and fair place to work with manageable goals and expectations. The training is fast paced and is a lot to take in. Once you reach the floor you are supported by many staff and resources available to you.

Pros

lots of support

Cons

difficult technology to under
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Focused more on growth and profit than people making it happen

All about the numbers and not the people getting those numbers Excellent coworkers but suddenly massive turnover in tech support The focus on upselling existing contracts to questionable upgrades felt unethical
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No job security, managements a joke.

Seems like a great place to work, great pays benefits. However there is no support, management could care less about you. A complete backstabbing cutthroat environment.
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How far they’ve fallen!

I worked at Execulink for several years. New management has completely ruined what used to be a fun, family-oriented work environment. With the purge of highly effective, gracious middle management came wage cuts and increased work loads. Staff turnover is now a huge problem, and I can no longer recommend Execulink as a good place to work.

Pros

Great, modern facilities. Benefits.

Cons

Aggressive cost-cutting ruined the work environment
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High School Environment

A lot of decent people to work with, but management is a joke. Too many cliques and too much high school drama. If you don't fit into the norm, you're gone, whether your good at your job or not. Unfortunately, you will be told you are doing fantastic, no complaints, then your being escorted out and not told why. It is a bit of a joke of a company. The benefits are great but it is so disorganized its not worth it. You never know if you are going to have a job one day to the next. You don't know when your coworkers will be gone. Its just so crazy. They care more for the customers than the staff, even if the customers are so horrible and treat you like junk, your expected to deal with it "to live the values" All in all the company is mainly a disorganized joke.

Pros

Great Perks

Cons

Management, Unreliability, High School Drama
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Call centre environment

Execulink is a great learning opportunity. It is a fast paced environment and there is plenty to learn that must be learned quickly and efficiently. It is a great place to get started in IT.
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Overall rating

2.4

Based on 33 reviews
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Ratings by category

2.7Work/Life Balance
2.7Salary/Benefits
2.2Job security/advancement
2.2Management
2.6Culture

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