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Execulink Telecom
Happiness score is 36 out of 100Low
2.5 out of 5 stars.
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Execulink Telecom Employee Reviews for Technical Specialist

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Terrible Place to work

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Very little training, supervisors badger constantly if you cannot meet their almost impossible kpi goals, supervisors do not know the technical aspects of the role. You can't book time off to match your schedule, schedules are posted a month in advance and you cannot book time off once posted, making it impossible to book a long weekend since you do not know your schedule until it is posted and it is many different times and days. Customers over the phone yell at you constantly and you a not provided the tools to deal with this in training. Execulink does not live up to it's own values for it's customers, they do not have near enough staff leading to more and more upset customers you are dealing with. You are expected to diagnose 3 completely different technical issues at once while maintaining all notes and given little to no time after to make your notes.Limited opportunities to move, and even less training in other positions. benefits are mediocreIn house favourtism regardless of your job proficiency, leading to you having more work while the favourites are able to meet their requirements easier because they are given special treatment and given time out of call q'sManagement change kpi goals without notice affecting your bonus. Management needs to adjust how call q's are setup and dealt with, ensure all employees are treated the same, live your values as you preach them to everyone outside the company. Provide the proper training required for all aspects of the jobSome of the staff is good to work with, but they are such a minority it's barely worth mentioning. - 

Pros

It's a paying job

Cons

Impossible to book anything but full week time off, terrible management and supervisors, resource plays favourites, unattainable KPI's, constant reminders of how you are not meeting their goals
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Overall rating

2.5

Based on 33 reviews
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Ratings by category

2.8Work/Life Balance
2.7Salary/Benefits
2.3Job security/advancement
2.3Management
2.7Culture

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