Customer Liaison in Woodstock, ON
If I was more tech savvy and knew had a sense of how Internet providers work, I’m sure I would love it 1000% more. Since I was just learning everything through the training it took me a long time and a lot of patience to complete a call and seem like I knew what I was doing.
Growth Sales Agent in Woodstock, ON
Fast paced and fun
Very diverse company that is continually growing. The Growth Sales department is very welcoming and supportive to new hires. Management is accessible. CEO is very professional and down-to-earth. I’d wanted to work there as a result of positive experiences as a customer. Thoroughly enjoyed my time at Execulink! Fast paced environment and many opportunities to move up or move to a different area of the company. Supervisors affirm successes and challenge you to grow. Lots of continued training meetings to keep everyone informed of new initiatives and how to implement.
Technical Support Representative in Woodstock, ON
Energetic and motiviating :)
I have worked here for over 2 years now, and as long as you are dedicated and willing to learn, it is amazing place to work. Yes the training is hard and intense, but very thorough and informative. There is always people there to support you when you have questions. The kpi pay outs are amazing to get! The the pay is very reasonable with yearly raises. There are so many options to grow in the company, all you have to be is a hard worker. They do have a high turn over rate, because majority of people who are hired either do not put the effort in, or are not able to handle the stress and call volume. Overall a great place to work if your ready for a challenge!
Technical Specialist in Woodstock, ON
Terrible Place to work
Very little training, supervisors badger constantly if you cannot meet their almost impossible kpi goals, supervisors do not know the technical aspects of the role. You can't book time off to match your schedule, schedules are posted a month in advance and you cannot book time off once posted, making it impossible to book a long weekend since you do not know your schedule until it is posted and it is many different times and days. Customers over the phone yell at you constantly and you a not provided the tools to deal with this in training. Execulink does not live up to it's own values for it's customers, they do not have near enough staff leading to more and more upset customers you are dealing with. You are expected to diagnose 3 completely different technical issues at once while maintaining all notes and given little to no time after to make your notes.Limited opportunities to move, and even less training in other positions. benefits are mediocreIn house favourtism regardless of your job proficiency, leading to you having more work while the favourites are able to meet their requirements easier because they are given special treatment and given time out of call q'sManagement change kpi goals without notice affecting your bonus. Management needs to adjust how call q's are setup and dealt with, ensure all employees are treated the same, live your values as you preach them to everyone outside the company. Provide the proper training required for all aspects of the jobSome of the staff is good to work with, but they are such a minority it's barely worth mentioning. Constant biweekly reviews and meetings, your positives and successes are always overlooked, doesnt matter how well you do there will always be something wrong in your review.
Customer Service Associate in Woodstock, ON
This place is the worst working environment I’ve ever experienced. I have dealt with managers who deceive, manipulate, and actually bully their workers. It’s ridiculous how they lie to the world by claiming that they are anti-bullying, when in reality they are the epitome of bullies. This place is very poorly run. I would not recommend this place to anyone. There’s no integrity here!