EPCOR

EPCOR Employee Review

Great company to work for

Service Consultant (Current Employee) - Work from Home - 31 July 2023

Epcor focuses a lot on mental well being and supporting their employees. There is great communication between teams, and from management. I find the culture open and playful, where you can be yourself and have fun, while maintaining respect for one another.

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Similar reviews

Same role

Disappointed experience

Service Consultant (Former Employee) - Edmonton, AB - 27 September 2023

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -

Pros

Pay rate, benefits

Cons

selfish management, no humanity, stressful

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Same roleSame location

Great Company with great benefits but difficult to grow within the company

Service Consultant (Current Employee) - Work from Home - 10 May 2022

Love working at EPCOR as they have great benefits, however, it is difficult to advance and grow within the company which can sometimes be frustrating.

Pros

Work life balance

Cons

Difficult to advance

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Same role

Great if you keep your mouth shut

Service Consultant (Former Employee) - Edmonton, AB - 28 September 2019

If you want a job where you just come in, do what you're told, take your pay and go home then this is it. It's the blind leading the blind and the attitude that if employees get paid enough they will put up with anything. Some are okay with that. I was not. You get told to take sick days and care for yourself but then your sick days don't get supported even when you hand over the most detailed of personal medical information. The work culture gets so toxic and people get cherry picked for promtions while others work so hard to get recognized then told they are too good at their current role to be considered for a promotion.

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