EPCOR

EPCOR Employee Review

Great work culture

Procurement Associate (Former Employee) - Edmonton, AB - 11 September 2023

The work culture is friendly, inclusive and collaborative. You really feel like you are part of a team. And it’s a professional and respectful place to work.

Pros

Culture

Cons

Work load

Ratings by category

5.0 out of 5 stars for Work/Life Balance

4.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

4.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Same location

Disappointed experience

Service Consultant (Former Employee) - Edmonton, AB - 27 September 2023

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -

Pros

Pay rate, benefits

Cons

selfish management, no humanity, stressful

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Same location

Memorable. They expect a lot but you are also rewarded and recognized for your hard work.

Customer Service Consultant (Former Employee) - Edmonton, AB - 16 September 2023

What is the best part of working at the company?They are genuinely concerned with employee health and safety as it is taken very seriously. They also promote employee engagement, they will help you move toward whatever career ambitions you have, great pay and excellent benefits. The only downside side I feel is sometimes you can feel expendable (a small guy working in a large corporation). I worked for the company for 3 years trying to get on permanent full time but they had other plans at the local worksite first before filling permanent. I had to eventually moved on so I could support my family.What is the most stressful part about working at the company?Epcor pays well and provides excellent benefits but they also set high expectations of their employees. They set the bar high but you are rewarded for your hard work.What is the work environment and culture like at the company?They foster a team environment with heavy emphasis on health and safety, and employee production. You are held accountable for your mistakes.What is a typical day like for you at the company?Show up for work in a secure area (don't forget your employee work badge so you can scan in!), work hard, they provide coffee machines and a clean, safe workplace. They provide a lot for emoyees but also expect at lot from you. Sometimes you miss breaks on those busy days.

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Same location

this is not a good company

Systems Analyst (Former Employee) - Edmonton, AB - 14 June 2023

overpaid upper management ignore the mayhem that exists in the lower ranks. mid level management don't work very hard and their arrogance coupled with incompetence is a bad mix. I would not recommend this company unless you are lazy.