EPCOR Pay & benefits reviews

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -

Pros

Pay rate, benefits

Cons

selfish management, no humanity, stressful

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summary

Utility Worker (Former Employee) - Edmonton, AB - 21 November 2018

If you are a permanent worker, this job is great, good benefits, financial stability. working as a temp is good if you are young, downfall is no benefits or vacation time, pay is very good.

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Insights into EPCOR

Based on 20 survey responses

What people like

Fair pay for job

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

The job was mostly being automated

Meter Installer 1 (Former Employee) - Edmonton, AB - 21 November 2018

There was typical politics. Very little support from the foreman. As a temp there is no benefits. Becoming permanent can take years so you could end up with zero benefits and pay increases for a very long time.

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Hire temp workers to do everything at low pay

Utility Worke. Temp (Former Employee) - Edmonton, AB - 10 April 2018

Horribly managed crews. Extremely disorganized. Low pay with promises of full time employment...most temporary workers have to put in 4-8 years before getting full time work. Temp workers still pay union dues but are not able to collect benefits. Short work days...scarce overtime and low pay for potentially dangerous work

Pros

Free PPE and good training courses, in town work

Cons

Low pay, short days, rain days, terrible lazy management

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Safe company to work for

Lead Hand and Crew Supervisor (Former Employee) - North Edmonton, AB - 9 January 2018

A very safety oriented company. Employees are provided sufficient training to keep sites safe. There are chances to move up within the company, and if you ask generally extra training for advancement will be provided.

Pros

Comfortable pay and benefits

Cons

Job culture within the construction workers is not the best

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Good place to work

Technical Trainer/Safety Advisor (Former Employee) - Edmonton, AB - 8 December 2017

Challenging yet rewarding. Advanced safety culture, say what they mean. Good pay and benefits. Only reason I left was to broaden experience. Would definitely go back

Pros

Good compensation

Cons

None really

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Great Utility company

Utility Worker (Current Employee) - Edmonton, AB - 7 September 2017

Overall it is one of the best jobs I have ever had. Great pay and great home/work balance. Lots of overtime if you want and some good guys to work with. Reasonable hours and good training.

Pros

Pay, Benefits, home every night, training.

Cons

Management's lack of focus or regarding of employee opinion.

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Clock watching Negative Company

Labourer (Current Employee) - Edmonton, AB - 23 August 2017

This company focuses only on negative aspects. Never any positive recognition or feedback. If you want a place where you feel like your back in high school, then this is it. Bullying happening all around you. No matter how hard you work you can't get past the favourites in the company regardless if you have more seniority or work your butt off Would not recommend this company if my life depended upon it.

Pros

Good benefits

Cons

Very negative Atmosphere

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Good people

Webmail Team Analyst (Former Employee) - Calgary, AB - 1 August 2017

Great people to work with. The company provided all of the tools to help you complete the job. The compensation was good as well as the benefits. The hardest part of the job was irate customers.

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Great company, government environment

Information Technology Specialist (Former Employee) - Edmonton, AB - 27 July 2017

Worked as an employee for 6 years. As an employee you are treated well, great compensation, benefits are high compared to other companies. Moved cities or would have stayed on as an employee.

Pros

Great work/life balance

Cons

Union salaries for non-management positions

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Jobs at EPCOR

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Water Meter Installer 1

Senior Manager, Indigenous Relations

no money

driver for utilities (Former Employee) - Nisku, AB - 12 June 2017

very hard to get on permanent and when you do your reward is a salary of $3500-$4000 a month. Super slack and you really don't have to be very smart to work there

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Overall Good Employer

Lab Analyst (Former Employee) - Regina, SK - 5 June 2017

My immediate supervisor was a bully. But the middle managment was okay. Work life balance is okay as well as the salary. The benefits were THE BEST I have EVER seen. Benefits made the job okay.

Pros

Benefits

Cons

Slow reaction to bullying complaints

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Interesting Company, they do deliver more

Plant Operator (Former Employee) - Fort McMurray, AB - 3 September 2016

Lots of learning opportunities if you want to be around of new technologies. Hard work but pays is good. Coworkers is 50/50. Good people and the other that don't qualify as person.

Pros

Benefits

Cons

The word ethics in very different ways

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Old boys club

System Analyst (Former Employee) - Edmonton, AB - 26 June 2016

Didn't feel welcome. No on site training. It was like don't mess with the old boys club and / or their job security. Benefits were good, union job.

Pros

Benefits

Cons

Newbs aren't welcome

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good

hand spotted utilities underground (Former Employee) - Edmonton, AB - 12 April 2016

typical day was good all the guys are good to be around the best part of the job was being outside all the time it w2as the best job ever I wish I could go back

Pros

good

Cons

nothing

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Was wonderful company to work for

Customer Service Representatives (Former Employee) - CALGARY - 22 July 2015

I enjoy working for epcor for the 10+ years that I was there .. When the company move to edmonton it was very hard for me but I had o moe on

Pros

The enviroment was good

Cons

Nice hours

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Great company to work for

Manager, IT Security (Former Employee) - Edmonton, AB - 29 April 2015

EPCOR has a great culture with a relatively low turnover. Many people work their entire careers there. Many opportunities to move around within the company. No complaints