EPCOR Management reviews

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -

Pros

Pay rate, benefits

Cons

selfish management, no humanity, stressful

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Great company to work for

Service Consultant (Current Employee) - Work from Home - 31 July 2023

Epcor focuses a lot on mental well being and supporting their employees. There is great communication between teams, and from management. I find the culture open and playful, where you can be yourself and have fun, while maintaining respect for one another.

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Jobs at EPCOR

Manager, Platform Services

Operator (Collection & Distribution)

Chestermere, AB

15 days ago

this is not a good company

Systems Analyst (Former Employee) - Edmonton, AB - 14 June 2023

overpaid upper management ignore the mayhem that exists in the lower ranks. mid level management don't work very hard and their arrogance coupled with incompetence is a bad mix. I would not recommend this company unless you are lazy.

Pros

you don't have to work hard to get ahead.

Cons

highly political, many management are desperate to hold on to their jobs, working people could be axed anytime.

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Amazing coffee and great management.

Energy Services Agent (Former Employee) - Downtown office, Edmonton, AB - 14 June 2023

EPCOR deserves all the accolades it receives about how great it is to work for this company. you are always supported and your manager is very easy to speak with and emails are responded to in the same day if not the same hour.Everyone is professional and the lunch room views are spectacular. The area is a bit sketchy but keep your head up and you will be fine. Parking is paid but they have a fantastic location for transit right by the Roger's Place LRT.

Pros

Snacks and unlimited top of the line coffee, convenient downtown location, excellent management with raise and promotion options.

Cons

Sketchy unhoused population congregate outside at the mission, late hours.

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Nepotism prevails all else.

Utility Worker (Former Employee) - Edmonton, AB - 30 April 2023

The only way to get a job or move up in this company is by knowing someone. And if you don't, you won't get anywhere. Hard work means nothing to them.

Cons

Management

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Insights into EPCOR

Based on 20 survey responses

What people like

Time and location flexibility
Ability to learn new things
Fair pay for job

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

Poor management

Systems Analyst (Current Employee) - Edmonton, AB - 8 December 2022

Epcor is exactly what you’d expect of a monopoly. The management is awful. They take credit for my work, cover for each other’s incompetence, suck the positive energy out of a room. I will be retiring soon, I won’t feel like I contributed much and will be happy to never see these people again.

Pros

Nothing stands out.

Cons

Poor Management, projects are poorly managed, blame goes downhill, combative atmosphere, put on a fake smile and smile and nod atmosphere.

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Good Salary, Benefits and Training But Management Not Very Responsive to Employees

Project Engineer (Former Employee) - Edmonton, AB - 25 October 2022

EPCOR is a decent place to work with good salaries, benefits and training opportunities. The work was interesting and rewarding. Lots of rigid policies and procedures, frequent reporting. They have a very hierarchical management structure and do not solicit much employee input. They just implement things from the top down. Safety is important, but so many policies are being driven by over the top excessive "safety" requirements.

Pros

Good salary and benefits

Cons

Rigid policies with little employee input

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Would definitely recommend

Analyst (Current Employee) - Edmonton, AB - 16 February 2022

My typical day at work starts with morning stretches, start of day maintenance tasks, projects, mid-day maintenance tasks. Sometimes, there are meetings and trainings within the week. Management is flexible and considerate of personal life. Workplace culture is collaborative, safety-focused and an emphasis on employee health (in all aspects)

Pros

High-salary compared to competition due to union, flex-based benefits allows customization based on personal needs, wellness account, personal development account (formal courses paid by EPCOR), donation to charity of choice if volunteering more than 30 hours, morning stretches, free parking, delicious coffee and tea choices, gym and shower on site, work-life balance

Cons

Job tenure happens after 10 years

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Absolutely brutal management

IT Analyst (Former Employee) - Edmonton, AB - 30 December 2021

This company has terrible management. The ethics guidelines are not adhered to, lying is acceptable behaviour, and compensation and advancement is based on favouritism, not competency. This is the worse company I ever worked for.

Pros

None come to mind

Cons

Overpaid management with poor ethics, The corporate executives are oblivious about what is going on downstairs, It is a very unhappy and threatening atmosphere.

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Down goes the ship

Utility Worker (Former Employee) - Edmonton, AB - 21 September 2021

Management is non existent. Project management is sub par to say the least. Very disorganized out in the field. No accountability at all. You can work as much OT as you want as it never gets denied. Upper management has no idea what goes on in the field.

Pros

Paid very well

Cons

No future with company

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Ifs and buts

Financial Analyst (Former Employee) - Edmonton, AB - 21 September 2021

EPCOR is a extraordinary organization. The business has a robust and comprehensive set of standards for their agents which are consistently presented as part of the businesses core beliefs. Their engagement within the community is strong and the business itself is structured to care about how it does business.However, the business is held back by a lack of engagement from the management team on what is truly meant by the policies that exist within the business. It is one thing to have a policy in place within a business; it is another to act based on that policy.The expectations for the roles are aligned with the overall attitude of the organization, which is to say that the business conducts itself like the quasi governmental agency that it is. For some this will be a great fit, for others it will not. Be forewarned, the business does not want employees who challenge the status quo, but rather employees that follow the rules and don't question how the business conducts itself.

Pros

Fun Team Activities, Relaxed Work Environment

Cons

Poor Leadership Team, Not Open To New Ideas

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Productive and fun workplace

Sr. Systems Analyst (Former Employee) - Edmonton, AB - 21 July 2021

Excellent Company to work for. Interesting Projects. Professional Environment Good Management Received support from coworkers Good Salary Nice offices

Pros

Good Management

Cons

None

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Nice place to work. Good pay.

Utility Worker (Former Employee) - Edmonton, AB - 5 April 2021

Great benefits, good people to work with. However the union structure protects lazy coworkers in many departments. Management couldn't manage their way out of a cardboard box constantly changing crew structures in an attempt to streamline what, I do not know. The best equipment and tools and great home work life balance. I'd go back and work there if I could.

Pros

Equipment, fair pay, union, worklife balance.

Cons

Poor performance by many, union, seniority system, they do not fight to keep good people.

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Weak Bully environment in Drainage PMO

Drainage PMO (Former Employee) - Drainage PMO - 29 September 2020

Management lacks any form of leadership, insecure, and hypocritical. Constantly changing work guidelines along with increased criticism and belittling. Always withholding required information to do ones job. There has been increased turnover within the PMO for a reason and this is a direct result of poor management. You will never succeed when management doesn't want you to.

Pros

Pay

Cons

Long hours, hypercritical, fault-finding, belittling, underwork, setting up for failure, lack of knowledge sharing

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Brutally awful company

Administration (Former Employee) - Edmonton - 26 July 2020

I would suggest anyone thinking of working at Epcor run as fast as you can in another direction. This is a sleazy company. Worst place I ever worked.

Pros

No night shift

Cons

Terrible management

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great management but less full time opportunity

Customer Service Representative (Current Employee) - Edmonton, AB - 30 April 2020

i'm only working part-time (20-29hours/week) and they currently don't have many opportunity for full time. I really love the job and management and my colleagues..i just wish they'd offer more full time opportunity.

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Bad

Skilled Labourer (Former Employee) - Edmonton, AB - 15 April 2020

Management is pure evil . The environment that they brought in is so disgusting. Moral has never been lower.Epcor bought is from the city and is running it into the ground

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Mgrs & foreman -just not right fit!

Product Sales Manager (Former Employee) - Edmonton, AB - 20 January 2020

I was there 2000 & the foreman were useless! I was in sales would send emails & they wouldn't reply. Even some mgrs. were over there head in their job position-didn't deserve the title was just given it. Apparently some foreman & mgrs today In 2019 are still useless! The union culture for some is a poison & some love that type of culture. Really good benefits, once your in your in even if not a good worker.

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Worked with a good bunch of guys

Utility Worker (Former Employee) - Edmonton, AB - 14 January 2020

Pretty hard to get on with EPCOR Utilities. Depending on where you are placed, you could be pigeonholed with no opportunity to advance. Nepotism is evident everywhere. People with multiple DO NOT REHIRE recommendations are hired over other competent employees.

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Good for Certain Personalities

Contact Centre Agent (Former Employee) - Edmonton, AB - 28 November 2019

If you have a thick skin, like being robotic, and don't care about people, the call centre could just be for you. It is a lovely place to work, but constant surveillance, and pushing to be faster and faster at handling calls with no errors can take a toll on one. After six months, I started dreading coming to work, so I left for something in the public sector, where profits for an essential service do not conflict with my Marxist leanings. It was not for me, to be sure, but some of my fellow new-hires have done really well in this callous environment. Maybe it speaks to their lack of humanity. I don't know.

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Watch your back ...

Engineer (Former Employee) - Edmonton, AB - 2 November 2019

Terrible managers ... highly incompetent and will not hesitate to throw you under the bus for failures that are their responsibility. Stressful work environment. Lack of transparency. People get fired all the time. I would not work here again -- despite there being good people/co-workers and good work-life balance opportunities. Not worth the mental stress of dealing with bad managers, a complicit HR department and a culture that revolves around backstabbing others to get ahead. Just sad that good people who work hard get treated so badly ... avoid!

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