EPCOR

EPCOR Employee Review

Would definitely recommend

Analyst (Current Employee) - Edmonton, AB - 16 February 2022

My typical day at work starts with morning stretches, start of day maintenance tasks, projects, mid-day maintenance tasks. Sometimes, there are meetings and trainings within the week. Management is flexible and considerate of personal life. Workplace culture is collaborative, safety-focused and an emphasis on employee health (in all aspects)

Pros

High-salary compared to competition due to union, flex-based benefits allows customization based on personal needs, wellness account, personal development account (formal courses paid by EPCOR), donation to charity of choice if volunteering more than 30 hours, morning stretches, free parking, delicious coffee and tea choices, gym and shower on site, work-life balance

Cons

Job tenure happens after 10 years

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Fune place to work but depending on who you report to

Analyst (Former Employee) - Edmonton, AB - 25 April 2022

I had a good time working here but my nightmare started when my Manager PMO felt threatened by how good I knew my job. There is no room for growth here.

Pros

good pay and benefit

Cons

long hours, no room for growth

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Brutal management

Analyst (Former Employee) - Edmonton, AB - 4 August 2018

Absolutely brutal management. They will throw anyone under the bus. Very little training, nothing is documented, lack of leadership, no team spirit.

Pros

Nice location downtown

Cons

Management

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Same location

Disappointed experience

Service Consultant (Former Employee) - Edmonton, AB - 27 September 2023

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -