EPCOR Employee Reviews

Please apply for any position except for the Contact Center, especially RRO or HAT (Encor by EPCOR). Pay is decent for the job, but also the work is very stressful and not worth the hassle at all. You definitely will go crazy if you work more than 30 hours/week, and you are the lowest minions of this company. I cried 5 times within 2 months when I first started on the floor, and sometimes I still break down and cry in the morning before going to work. Up until now I have been feeling like I'd rather to jump off from their building than going to the queue, so I had to send in the resignation letter to release myself from this nightmare. The queue has been extremely crazy this year due to the ridiculous raise in regulated electricity rate so you will get a lot more of angry customers, and the management is such a very selfish joke, well, at least my manager and my team lead are both kind of new to their positions so I am not sure if the others are better. Upper management will act like they care about agents but in fact they do not appreciate you at all. Everything is about business; you will get constant unnecessary stress from them about your STAT report. Do not believe what they tell you about as long as you are doing your best because your report is the most important thing. They will remind you that they understand it is a difficult time for us, encourage agents to take time with customer and suggest you to take mindful moments between each call just to swipe away our frustration when we bring it up, but they calculate every single minute in the average handle time report, -

Pros

Pay rate, benefits

Cons

selfish management, no humanity, stressful

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Memorable. They expect a lot but you are also rewarded and recognized for your hard work.

Customer Service Consultant (Former Employee) - Edmonton, AB - 16 September 2023

What is the best part of working at the company?They are genuinely concerned with employee health and safety as it is taken very seriously. They also promote employee engagement, they will help you move toward whatever career ambitions you have, great pay and excellent benefits. The only downside side I feel is sometimes you can feel expendable (a small guy working in a large corporation). I worked for the company for 3 years trying to get on permanent full time but they had other plans at the local worksite first before filling permanent. I had to eventually moved on so I could support my family.What is the most stressful part about working at the company?Epcor pays well and provides excellent benefits but they also set high expectations of their employees. They set the bar high but you are rewarded for your hard work.What is the work environment and culture like at the company?They foster a team environment with heavy emphasis on health and safety, and employee production. You are held accountable for your mistakes.What is a typical day like for you at the company?Show up for work in a secure area (don't forget your employee work badge so you can scan in!), work hard, they provide coffee machines and a clean, safe workplace. They provide a lot for emoyees but also expect at lot from you. Sometimes you miss breaks on those busy days.

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Insights into EPCOR

Based on 20 survey responses

What people like

Time and location flexibility
Ability to learn new things
Fair pay for job

Areas for improvement

Sense of belonging
Trust in colleagues
Support from manager

Great work culture

Procurement Associate (Former Employee) - Edmonton, AB - 11 September 2023

The work culture is friendly, inclusive and collaborative. You really feel like you are part of a team. And it’s a professional and respectful place to work.

Pros

Culture

Cons

Work load

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Great company to work for

Service Consultant (Current Employee) - Work from Home - 31 July 2023

Epcor focuses a lot on mental well being and supporting their employees. There is great communication between teams, and from management. I find the culture open and playful, where you can be yourself and have fun, while maintaining respect for one another.

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this is not a good company

Systems Analyst (Former Employee) - Edmonton, AB - 14 June 2023

overpaid upper management ignore the mayhem that exists in the lower ranks. mid level management don't work very hard and their arrogance coupled with incompetence is a bad mix. I would not recommend this company unless you are lazy.

Pros

you don't have to work hard to get ahead.

Cons

highly political, many management are desperate to hold on to their jobs, working people could be axed anytime.

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Amazing coffee and great management.

Energy Services Agent (Former Employee) - Downtown office, Edmonton, AB - 14 June 2023

EPCOR deserves all the accolades it receives about how great it is to work for this company. you are always supported and your manager is very easy to speak with and emails are responded to in the same day if not the same hour.Everyone is professional and the lunch room views are spectacular. The area is a bit sketchy but keep your head up and you will be fine. Parking is paid but they have a fantastic location for transit right by the Roger's Place LRT.

Pros

Snacks and unlimited top of the line coffee, convenient downtown location, excellent management with raise and promotion options.

Cons

Sketchy unhoused population congregate outside at the mission, late hours.

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Nepotism prevails all else.

Utility Worker (Former Employee) - Edmonton, AB - 30 April 2023

The only way to get a job or move up in this company is by knowing someone. And if you don't, you won't get anywhere. Hard work means nothing to them.

Cons

Management

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Poor management

Systems Analyst (Current Employee) - Edmonton, AB - 8 December 2022

Epcor is exactly what you’d expect of a monopoly. The management is awful. They take credit for my work, cover for each other’s incompetence, suck the positive energy out of a room. I will be retiring soon, I won’t feel like I contributed much and will be happy to never see these people again.

Pros

Nothing stands out.

Cons

Poor Management, projects are poorly managed, blame goes downhill, combative atmosphere, put on a fake smile and smile and nod atmosphere.

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Excellent place to learn, grow, and contribute to the community.

Manager (Current Employee) - Edmonton - 7 November 2022

I've worked here a long time and it is a great place to work . Be honest, respectful and give your best effort and you can build a wonderful career at this company.

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Good Salary, Benefits and Training But Management Not Very Responsive to Employees

Project Engineer (Former Employee) - Edmonton, AB - 25 October 2022

EPCOR is a decent place to work with good salaries, benefits and training opportunities. The work was interesting and rewarding. Lots of rigid policies and procedures, frequent reporting. They have a very hierarchical management structure and do not solicit much employee input. They just implement things from the top down. Safety is important, but so many policies are being driven by over the top excessive "safety" requirements.