The culture is awesome, the mission fulfilling. The job was not difficult. If you know someone, and hope to advance, you are "in like Flynn". Within six months of beginning employment, I beheld people go from data entry to team lead. Flip side of that coin? If you don't know "someone", please don't hold your breath. Yes, promotion appears almost wholly based initially on favoritism. Benefits are waning severely, especially the past three years. Quarterly questionnaires go out to employees, asking what needs to be changed and improved. Management made it clear no matter how much employees want or need, pay increases WILL NOT be a consideration (UNLESS YOU KNOW SOMEONE).So they give verbal pats on the back, and have management learning names and saying hello, in place of increased wages..This alone helped me go elsewhere, as, despite my Engie work experience, and previous MANY years experience in customer service field, it took me more than seven years to make, at Engie, what my previous employer was paying me when I was laid off due to economy.
Entry level pay, though, I don't think can be beat in the Spokane area.
Past the initial year, poor, poor less than the cost of living in most cases, pay increases (again, unless of course you are in the "in" crowd).
Start here, don't stay here...unless YOU KNOW SOMEONE :)
poor chance for advancement; very little chance for supportive wage