Employment and Social Development Canada Employee Reviews
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- Worked from home- Hours weren't ideal but set schedule was good, overtime opportunities- Management was great and very supportive- Other team members were very nice- Very isolating to work from home and not be able to socialize with other co-workers- Extensive training- Very stressful to deal with clients who were struggling financial and in dire need situations, sometimes there was not much you could do to help them- Not a very rewarding/fulfilling job
Set schedule, good pay
Difficult client calls
Fantastic employees and management. Great benefits, and place to grow within. Good management team at this location :) Good service training and encourage staff training for more education Great job training programs available
Lots of employee engagement
No free parking, cubicle city type environment
If you're looking for a good work/life balance job this is for you, tho there isn't always enough chanlenge
Great benefits and great work/life balance. The work itself can be fairly boring as it is for a government and everything is very slow to happen. The bureaucracy of the job is annoying, but again to be expected. In my opinion there isn't enough challenge to the work itself.
Working for ESDC has been, and continues to be tremendously rewarding. The leadership is committed to developing talent and leveraging the expertise throughout the organization to create improved services for Canadians. Many do not realize the amount of work and moving players required to implement large-scale, service-impacting change for Canadians, but the Department does its due diligence in achieving these goals as effectively as possible. As a younger wave of management begins to step into key roles, the culture is also shifting. Overall, an excellent employer with an excellent leadership team that is appropriately described as world-class.
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Very good place to work, I would recommend this position to anyone, looking to support the Canadian public and those looking to enhance their working knowledge
The people here are very nice, work itself can be routine, but the best thing about internships is you can ask for more work and experiences in other fields. This could take some time though since there are many procedures that must be followed and approvals granted before you get access to other functions. Work process is a bit slow due to the redundancies and the aging employee population.
This is a stressful position that requires the memorization of lots of information about employment insurance. It also requires dealing with customers over the phone who are usually annoyed or agitated. However it pays well and coworkers are nice.
I worked in the call center and it was the worst experience of my career. I and other colleagues were bullied because we were not "Quebecois enough" for them. English was widely discouraged, even though it is a federal office where both languages should be accepted. Management was not at all bilingual although it is a requirement. Very dysfunctional, extremely counterproductive, no one really had a clue what their mandate was. Complete disaster.
The job is stressful because there is constant change and the information is complex and detailed. The job is rewarding if you like working with people and doing public service. There is less job security than in the past but management makes an excellent effort to protect contract employees. Salary and benefits are decent.
Variety of work.