Hiring Agency/ Telus is who I work for.
Emergency Response Specialist (Current Employee) – Edmonton – 12 March 2013
This company has been contracted by Telus to hire me. It was necessary to pass an intensive security clearance. I am paid based on an hourly rate, contracted for 3 days a week at 12.5 hrs a day. I have no contact other than emails from Emergitel. My contracts run 6 months at a time. There is no promise of renewal. If I have any questions, they are promptly answered.
My work environment consisted of a small call center with a relaxed setting. The import of the calls meant a no nonsense approach to the job. It was necessary to relax between calls, as they could be highly stressful.
My day involves up to 100 calls that deal with various life and or death emergencies. It was my job to trace and track cell phones; set up and eliminate phone lines for tactical police negotiations; provide aid to Search and Rescue, the Armed Forces and the Coast Guard; provide minute to minute aid in murder, kidnapping and suicide cases; provide I.P. address information for threats made to self and or the public via the internet; and a multitude of other scenarios that may pose a threat to the public.
Management was forthright, honest and blunt.
My coworkers and I rarely have the opportunity to talk and socialize. I don't know them very well, but they are pleasant to work with.
The hardest part of my job is accepting there is no room for advancement, no raises based on performance, and no benefits.
The most enjoyable part is knowing that doing my job well means I help to save lives.