Emera Inc.
3.8 out of 5 stars.
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Emera Inc. Employee Reviews for Call Center Representative

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Tenured employees are leaving and hiring for new call centre reps is a revolving door. Customers can’t get good service because scheduling can’t get crews to show up for jobs. If you’re building, don’t bother calling the call centre, they can’t get you a date. Really top heavy, a lot of management should be busier.... Front line extremely busy. 42 year old Co worker just took heart attack. Performance management is ambiguous so targets are more “feeling” about someone than actual met targets. Working all of the time during bad weather. You can not refuse. Cannot be single parent working there. 5 sick days per year, no family or personal days and that’s all. If you get 6 sick days in a year, you are made to feel like you could be fired. Very third party call centre feeling there. Went really downhill in the last year. Not well managed. Not a good place to work.
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  1. Call Center Representative