easyfinancial
Happiness score is 48 out of 100
3.2 out of 5 stars.
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easyfinancial Employee Reviews for Customer Service Representative

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Job Title
Customer Service Representative12 reviews
Location
Canada12 reviews

Ratings by category

3.0Work-life balance

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Found 12 reviews matching the searchSee all 149 reviews
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Good place to work

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My time with easyfinancial was great! I moved and that was the only reason I left. They have a great atmosphere and I enjoyed meeting new people and helping people with their financial needs.
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This company takes more money away from bonus as time goes on and puts more on your plate. The turn over for employees is incredibly high. Stay away

Stay away from this company if you’re looking for something solid long term. There’s no good to come of it. Only more work and less pay. The employees are great but management is often lost and upper management are dictators.

Pros

Friendly teams

Cons

Low bonus, feedback ignored, below average pay, wage increases are next to nothing, I was there for a year and a half and got no pay increase, I could go on and on
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Insights into easyfinancial

Based on 26 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Trust in colleagues
  • General feeling of work happiness
  • Fair pay for job

Great Place

Love working there and Managers are great and everyone is friendly and helpful and hours are good. It’s convenient coz it’s near my house and free lunches and coffee. I would recommend it to my friends
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Ok

Wonderful . Professionalism . You can help clients to build their credit and bring them back to the bank so they can get a line of credit. Its is a fulfilling one
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Repititive, predatory customer finding practices. Keep the customers away from truth.

The title says it all. Job is repetitive. There is not a single day they can go without asking for more sales . Sales of giving out loans to people who cannot afford to pay it back . As this was less they want you to keep on loaning to them until they cant afford it anymore and they will break their backs .

Pros

Bonus.

Cons

Conscience.
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Great Place to work, good management

This is a fast paced environment and the staff are great to work with. Senior management tries to accommodate the staff when creating the work schedule while keeping the needs of the business in mind.

Pros

Friendly Staff

Cons

Days off are sometimes not together.
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Great place to work

I really enjoy working for Easyfinancial, but that is because I do have a GREAT management team (both the Regional Manager and the Branch Manager). In e typical day working in a branch as Financial Services Representative, you'll have to make lots of calls to customers, both to offer new loans and collect money from the past due accounts. You mus love Customer Service to be happy in this role. If you have a good Branch Manager, you'll learn a lot about Retail Credit and lending processes. Your targets are set by branch, so the team performance is more relevant than the individual performance. The only relevant "con" is that you'll have to sell Home and Auto, which a "benefit" package not very related to financial services, and very expensive for the customer. The working hours tend to not be the best, because you work from 10am to 7pm, and usually you'll only have a 30min break, but it depends on your branch's culture and/or Branch Manager. It's not easy to have a second job because of how the hours are arranged, but you'll never work on Sundays, at least.

Pros

Environment, benefits

Cons

Hours
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nothing easy about the job here

my job was very dissatisfying. management will do everything in their power to make you have Stockholm's syndrom; they provided minimal perks e.g free fruits and coffee, but they do this to provide a glimmer of light in the dead souls that work for them. promotion is only for the best suck up. minimal training is given but they expect the world from you

Pros

free fruit

Cons

minimal training, poor bonus structure, lack of advancement
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Very Engaging Workplace

I have enjoyed my employment with EFS. They have opened my eyes to new experiences and have made me feel very welcomed into the call center experience

Pros

Full 8 hour shifts

Cons

Can get very understaffed some days
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Good Environment

Good work environment work load get a little stressful but good place to work. Management is great to work with very open environment the work load gets a little overwhelming but overall great place
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NSC is a great place to work

great management all around, the support in EFS NSC is amazing. ive never worked for a company that cares so much about its employees. i will definitely recommend this place to a friend.

Pros

everything

Cons

pay is slightly above min wage
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people were great

This is a fast paced environment, manage inbound/outbound call volumes, assist customer with online applications. great people

Pros

the people

Cons

pay
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Overall rating

Based on 149 reviews

Ratings by category

3.0 out of 5 stars for Work/Life Balance
3.1 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture

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