easyfinancial Employee Reviews for Customer Service Representative

My time with easyfinancial was great! I moved and that was the only reason I left. They have a great atmosphere and I enjoyed meeting new people and helping people with their financial needs.

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This company takes more money away from bonus as time goes on and puts more on your plate. The turn over for employees is incredibly high. Stay away

Customer Service Representative (Current Employee) - Square One, ON - 27 February 2022

Stay away from this company if you’re looking for something solid long term. There’s no good to come of it. Only more work and less pay. The employees are great but management is often lost and upper management are dictators.

Pros

Friendly teams

Cons

Low bonus, feedback ignored, below average pay, wage increases are next to nothing, I was there for a year and a half and got no pay increase, I could go on and on

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Insights into easyfinancial

Based on 26 survey responses

What people like

Ability to meet personal goals

Areas for improvement

Trust in colleagues
General feeling of work happiness
Fair pay for job

Great Place

Customer Service Representative (Current Employee) - Mississauga, ON - 17 January 2020

Love working there and Managers are great and everyone is friendly and helpful and hours are good. It’s convenient coz it’s near my house and free lunches and coffee. I would recommend it to my friends

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Ok

Customer Service Representative (Current Employee) - Edmonton, AB - 24 November 2019

Wonderful . Professionalism . You can help clients to build their credit and bring them back to the bank so they can get a line of credit. Its is a fulfilling one

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Repititive, predatory customer finding practices. Keep the customers away from truth.

FSR/CSR (Current Employee) - London, ON - 1 July 2019

The title says it all. Job is repetitive. There is not a single day they can go without asking for more sales . Sales of giving out loans to people who cannot afford to pay it back . As this was less they want you to keep on loaning to them until they cant afford it anymore and they will break their backs .

Pros

Bonus.

Cons

Conscience.

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Great Place to work, good management

Customer Service Representative (Current Employee) - Hamilton, ON - 9 April 2019

This is a fast paced environment and the staff are great to work with. Senior management tries to accommodate the staff when creating the work schedule while keeping the needs of the business in mind.

Pros

Friendly Staff

Cons

Days off are sometimes not together.

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Great place to work

Finnacial Services Representative (Current Employee) - Burnaby, BC - 14 July 2018

I really enjoy working for Easyfinancial, but that is because I do have a GREAT management team (both the Regional Manager and the Branch Manager). In e typical day working in a branch as Financial Services Representative, you'll have to make lots of calls to customers, both to offer new loans and collect money from the past due accounts. You mus love Customer Service to be happy in this role. If you have a good Branch Manager, you'll learn a lot about Retail Credit and lending processes. Your targets are set by branch, so the team performance is more relevant than the individual performance. The only relevant "con" is that you'll have to sell Home and Auto, which a "benefit" package not very related to financial services, and very expensive for the customer. The working hours tend to not be the best, because you work from 10am to 7pm, and usually you'll only have a 30min break, but it depends on your branch's culture and/or Branch Manager. It's not easy to have a second job because of how the hours are arranged, but you'll never work on Sundays, at least.

Pros

Environment, benefits

Cons

Hours

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nothing easy about the job here

Customer Service Representative (Current Employee) - Hamilton, ON - 16 December 2016

my job was very dissatisfying. management will do everything in their power to make you have Stockholm's syndrom; they provided minimal perks e.g free fruits and coffee, but they do this to provide a glimmer of light in the dead souls that work for them. promotion is only for the best suck up. minimal training is given but they expect the world from you

Pros

free fruit

Cons

minimal training, poor bonus structure, lack of advancement

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Very Engaging Workplace

Customer Service Representive (Current Employee) - Hamilton, ON - 12 December 2016

I have enjoyed my employment with EFS. They have opened my eyes to new experiences and have made me feel very welcomed into the call center experience

Pros

Full 8 hour shifts

Cons

Can get very understaffed some days

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Good Environment

Customer Service Representative (Former Employee) - Hamilton, ON - 8 June 2016

Good work environment work load get a little stressful but good place to work. Management is great to work with very open environment the work load gets a little overwhelming but overall great place

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NSC is a great place to work

Customer Service Representative (Current Employee) - Hamilton, ON - 29 March 2016

great management all around, the support in EFS NSC is amazing. ive never worked for a company that cares so much about its employees. i will definitely recommend this place to a friend.