East Side Mario's Employee Reviews

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5.0
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Amazing place to work with a positive environment and a busy atmosphere
Hostess (Current Employee) –  Brantford, ON6 November 2018
A typical day at work would consist of assisting costumers with having an amazing dinning experience. First of all by greeting the guests at the door and seating them at their table of choice. Then, taking their orders and making sure everything they want is taken care of and brought out correctly. Refilling drinks and salads as much as they please and ending the meal with a delicious dessert. The end goal being the guest returns again sometime soon.
Pros
A positive work environment
Cons
No end time
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1.0
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Baaaddddd
Hostess (Former Employee) –  Saint John, NB22 October 2018
Okay so managent sucks. All employees were treated terribly by management except for those whom were family. Long days working doubles but not making any money. Servers would never do their jobs fully and the hosts would do all the grim work but only make $40 in tips for 2 weeks. but servers walk out with $100 plus a DAY.
Not worth minimum wage. Specially when managers bully you and send you home crying.

also discount is only 30% while working IF you spend over $10.
Pros
small tiny discount on expensive food
Cons
management
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4.0
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great job but not great hours
Hostess/Busser (Current Employee) –  Peterborough, ON10 October 2018
everyday you greet and seat guests and buss tables. before each shift is over you have to clean up the restaurant. I have learned how to clean properly to health standards and how to properly set a table. The managers are amazing and friendly but i personally have a hard time getting enough hours. i love all the staff there they never fail to make me laugh.
Pros
50% off meals after a shift
Cons
not enough hours
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2.0
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Typical Franchise Restaurant
Front of House Manager (Former Employee) –  Saint John, NB5 October 2018
With my 10 years of fine dining experience and 5 years of managing multiple food and beverage operations, this position was an appropriate fit but mostly a downgrade. With that being said I had a lot to contribute to the restaurant, unfortunately the restaurant is controlled by politics.

Servers and supervisors who have been there longer than a new manager feel as though they are above the rules since they were never enforced previously, especially those with personal connections to the owners.

The hardest part of the job is the power struggle between being a new manager versus old supervisors who blatantly refuse to accept change of any kind even if it is in the best interest of the restaurant.

The most enjoyable part of the job was creating working relationships and friendships with the servers. The General Manager was great to work for and I highly endorse his management styles, although he could be more supportive of new managers and less involved in the drama and politics.

The culture is typical of a franchise restaurant run by a large corporation. Low food quality, understaffed, high stress for servers, run mostly to meet labor percentage rather then guest satisfaction - imbalanced.

Food safety, health and safety of workers and guests is not a priority at this location.
Pros
Most servers were great to work with
Cons
Long hours, new managers unsupported and unwelcome
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4.0
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Fun Co-workers
Server (Former Employee) –  Dundas, ON4 October 2018
Basically just had alot of fun with coworkers, sometimes management was bad but they just had their days. All You Can Eat is a pain though. Another good thing was the cara card lol
Pros
Tips
Cons
All You Can Eat
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5.0
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Excellent Workplace
Kitchen Helper (Former Employee) –  Aurora, ON1 October 2018
Best resturant to work at. Great people and great experience. Learned alot about time management and completing alot of tasks in short period of time.
Pros
Free Food
Cons
Long Hours
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3.0
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Poor Work Environment
Server (Former Employee) –  Kingston, ON26 September 2018
The guests are often rude and just looking for the best deal possible, often at the expense of your tips. The management is unprofessional at best, and often petty/immature in management styles. The reasons for write-ups are random at best. The shifts and schedules are arbitrary and very inconsistent; sometimes you can work 40+ hours a week and others you struggle to hit 15 hours. However, the staff is often a "team" and work together to make the work bearable. Many friends I've made during my time there I'm still in contact with today and it is honestly one of the only redeeming qualities of working there.
Pros
Tip money, work friends.
Cons
Long hours, poor management, rude clientele, arbitrary/inconsistent schedules.
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3.0
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mehh
Waitress/bartender/Supervisor (Former Employee) –  markham22 September 2018
sometimes people wouldn't show up and the manage didn't do much about that. Also, most of the co workers were very lazy and unorganized and didn't work as hard which the manager ignored as well. Bu majority of the people were very friendly and worked hard
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5.0
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East Side Marios Trinity Common
Server/ Bartender/ Cook (Former Employee) –  Brampton, ON20 September 2018
By far the best east side marios in Brampton possibly even across the province. Great Management Great team. Fun, friendly work environment. Great part time job for extra cash
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3.0
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Fast paced work environment.
Multi Unit General Manager (Current Employee) –  Barrie & Aurora19 September 2018
Must need to be able to multi - task and be quick on your feet.

Work long hours, nights, weekends and holidays.

Treat each customer like a guest in your own home.
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4.0
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Busy and Fun
Grill Cook (Former Employee) –  Ottawa, ON14 September 2018
I enjoyed my time at East Side Mario's. The staff were young and high-energy, leading to a fast paced and fun atmosphere where everyone fed off each other.
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2.0
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Family atmosphere, cheap meals
Server (Former Employee) –  Ottawa, ON4 September 2018
Be prepared for a strong family atmosphere. Average cheque is very cheap (30-40$) resulting in poor tips with increased effort from the service staff.
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4.0
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Great first job
Line Cook (Current Employee) –  Windsor, ON4 September 2018
This job is a great first job for anyone trying to work part time and make some spending money. The owner/boss is a very nice lady as long as you do what is expected. Overall great first job.
Pros
great teamates
Cons
burns cuts etc.
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3.0
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enjoyable workplace
Hostess (Former Employee) –  Brantford, ON30 August 2018
I enjoyed my time working there, I learned how to cooperate with people and work well under pressure. The most enjoyable part of the job was getting to talk to new people everyday.
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4.0
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Was a good place to work at
Host (Former Employee) –  Pickering, ON30 August 2018
Very professional experience with exceptional staff, I highly recommend this job to anybody knew to the work force it was also a good learning experience.
Pros
50% discount
Cons
Not enough hours
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4.0
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not enough hours
Hostess (Former Employee) –  Dundas, ON29 August 2018
good training program. Learned how to deal with guests as well as co-workers but that depends on the owners. There is a disconnect between head office and the restaurant level. More focus on numbers than on great guest service. There are many good people who are not recognized or utilized as much as they could be.
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5.0
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Great Place to Learn to Serve
Work part-time as a hostess and server (Former Employee) –  Toronto, ON23 August 2018
Started as a hostess, and switched to a server.
Set and clean tables, occasionally make salads.
Take food and drink orders, run food and drinks.
Bar tending, and able to make drinks.
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1.0
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Bad experience
Back of House Kitchen (Current Employee) –  Hamilton, ON19 August 2018
To begin, the weekly hours given could be 10 hours one week to 84 the next, very unpredictable. Breaks are not given unless taking up smoking. There is no clock in or clock out, only the active managers "goodwill". There is no free meals whatsoever, including on a 14 hour shift with no breaks. Much shouting in the kitchen rather than cooperation. Weekly drama within staff. They do not pay your hours worked and try to undercut you many hours each week so you need to keep track of it yourself. etc. etc. etc.
Pros
Free drinks
Cons
No free lunches, no breaks unless smoke, constant shouting, under-appreciation, etc.
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3.0
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It was the manager
SERVER (Former Employee) –  Hamilton, ON16 August 2018
East Side Mario's is an amazing place to work at but the manager of the upper james location, mike, was an absolute nightmare. Would make you feel like you were doing nothing and would come into the restaurant and the busiest times and stand right in the way and not respect us enough to move. Even if you did everything you could for that man, he would walk away faster than you could say thank you.
Cons
manager
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4.0
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Busy and fun work place
Server (Current Employee) –  Sydney, NS11 August 2018
Working at East Side Mario's is usually very busy, and involves handling several or more tables at a time. While working here I have improved my time management and multitasking skills. As a server and bartender you wait on many tables, while also making drinks for everyone in the restaurant. Work days can be quite stressful, but working with a great group of people makes it a lot more enjoyable.
Pros
Tips
Cons
Don't get a break
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Overall rating

3.5
Based on 459 reviews
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3.5Work/Life Balance
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