E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Pay & benefits reviews

First week was group training scenarios…. Excellent instructor had so much fun learning!! Really poor on the job training program. The staff are rude, cold, not inclusive and unsupportive. I apparently had the best trainer and all he talked about was what a horrible place E-Comm was to work and he felt sorry for all the new recruits because they didn’t know what a horrible place they were getting into. If that was their best I would hate to see their worst !

Pros

Pay and benefits

Cons

The staff and Mgmt

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Supportive Employer

Call Taker (Former Employee) - Vancouver, BC - 13 March 2023

Employee care is exceptional. The type of work is challenging mentally / emotionally. Great benefits and pay. Long hours and expectations of mandatory overtime.

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Insights into E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

Based on 13 survey responses

Areas for improvement

Energizing work tasks
Support from manager
Sense of belonging

What's not to like?

Dispatcher (Current Employee) - Saanich, BC - 20 July 2022

If you like to be paid well with benefits and pension all while serving the greater community then please apply. Comradery on the teams/floor is great and there is support to help you all around. Management provides staff perks throughout the year. The hardest part of the job is at the start when you are learning/training. Stick with it and things will be great eventually. No day is the same. Don't let some of the poor reviews discourage you. Some people are not a good fit with the job and leave blaming others.

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Toxic environment

Call Taker (Former Employee) - Saanich, BC - 28 March 2021

I was really proud and excited to work as a 911 call taker for e-comm. That all changed once I entered the building as an employee and began working with e-comm. The workplace culture is ego-centered and the communication is fragmented, derogatory and full of behind your back gossip. It is an accepted practice at e-com to "talk about you but never to you" and only provide negative feedback and daily criticism about how you could have done better with processing a call despite taking into consideration the complexity of the call which can destroy someone's self esteem and doesn't make it enjoyable to be working their. Due to e-com being a call center for 14 police jurisdictions in Victoria, there has been no attempt to streamline the call processing for each jurisdiction into one set of guidelines to follow which leaves room for mistakes which you will be reamed out by a watch commander as well as the supervisor and e-com has no interest in improving that system. The most difficult part of the job was the attitude of dispatchers and constantly walking on eggshells as they have not problem yelling at you across the floor in front of all your colleagues if you weren't able to get some information from a caller. Apologies and esteem building do not exist in e-com so if you aren't able to not let that bother you, then you might fare well in that environment. There are no guaranteed hours and it is recommended that you have a second job, the benefits are poor, there is no overtime pay and the days are long. The coffee is free and abundant and that is probably the only positive -

Pros

Free coffee and parking

Cons

Constant criticism

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Great career, horrible work atmosphere

911 Call Taker (Current Employee) - Vancouver, BC - 25 June 2020

Your typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back. Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents. There is quite a lot of talk of psychological support, but very little is done. Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.

Pros

Shiftwork with a swing shift in between, free coffee, great pay and benefits

Cons

Toxic work environment, unsupportive management, broken training system

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