E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Employee Reviews in Vancouver, BC

I have been at ecomm for about a couple of years and it has been a rollercoaster. 2 years full of constant put downs over the smallest mistakes, condescending supervisors, belittling dispatchers. I applaud the call takers who have been at ecomm for 5+ years- you are a hero, thank you for what you do. But also- so sorry this has been your life. The calls can be challenging, but it’s the environment at ecomm that truly breaks you.

Was this review helpful?

Common sense for right and wrong blended with empathy as well as patience will take you far

Civilian call taker (Former Employee) - Vancouver, BC - 3 June 2023

I became my authentic self thanks to my experience as a police call taker.The courses and mentoring offered were not easy. I saw people taking to it easily. I witnessed some from my training group excel. I experienced the intrusive thoughts one gets from comparing my journey with those who seemed to just "get it". I passed mentoring once and doubted myself the second time around. I lacked the confidence to stick to it and vocalize my true opinions when provided feedback. That's not on my 2nd mentor or my 2nd supervisor. That was on me. I began the journey of being a later in life diagnosed neurodivergent. If I had not gone through the experience of becoming a PCT, I would most likely still be undiagnosed.The career entails dynamic learning through calls that are never the same. Scenarios that are so untraditional, it often causes your heart rate to elevate. When those emergency calls happen, the one thing I want to remind everyone reading this is: Your entire OPS floor is there to guide you and you are not alone. I felt a sense of both bewilderment and a deep sense of gratitude after every shift. The callers never knew who I was and for that call, I always hoped I had made a difference during what was most likely one of the worst moments of their lives. I appreciated how my colleagues would support me, the kindness with constructive feedback from management as well as other PCTs.

Pros

Hour long lunch break and two fifteen minute breaks that can be divided for early off or late starts

Cons

Entitled callers

Was this review helpful?

Insights into E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

Based on 13 survey responses

What people like

Clear sense of purpose

Areas for improvement

Energizing work tasks
Support from manager
Sense of belonging

Worst place to work

Fire and dispatch (Former Employee) - Vancouver, BC - 28 March 2023

First week was group training scenarios…. Excellent instructor had so much fun learning!! Really poor on the job training program. The staff are rude, cold, not inclusive and unsupportive. I apparently had the best trainer and all he talked about was what a horrible place E-Comm was to work and he felt sorry for all the new recruits because they didn’t know what a horrible place they were getting into. If that was their best I would hate to see their worst !

Pros

Pay and benefits

Cons

The staff and Mgmt

Was this review helpful?

Supportive Employer

Call Taker (Former Employee) - Vancouver, BC - 13 March 2023

Employee care is exceptional. The type of work is challenging mentally / emotionally. Great benefits and pay. Long hours and expectations of mandatory overtime.

Was this review helpful?

Great company to work.

Technician (Former Employee) - Vancouver, BC - 15 December 2022

Right know it is very exciting to work at E-Comm; a lot of new technologies are being implemented.a lot of new projects and the company is growing really fast.

Was this review helpful?

Rate your recent company

Share your experience to help others

Supportive and friendly but need more flexibility

Data Scientist Intern (Former Employee) - Vancouver, BC - 10 November 2022

The managers and colleagues are very friendly and supportive. While the goal can sometimes be vague or unclear, the pace is usually on the slower side to allow for adjustment along the way. However, the IT environment is very outdated and rigid, which hinders the advancement of project and adoption of new technology.

Was this review helpful?

The only reason to work here is great coworkers

Dispatcher (Former Employee) - Vancouver, BC - 4 October 2022

This job is beyond stressful with little to no help from upper management. No one truly cares about the stress you endure and they throw you out with no proper explanation or follow up. They state collaboration is such a big part of their company but don’t follow through. Fair wages but still not enough for the multiple jurisdictions you are expected to take on. The best part of working here is the great call takers that surround you and will be the reason you keep going until job burnout takes it’s toll.

Was this review helpful?

70 percent of people quit in first 6 months for a reason

Call Taker (Former Employee) - Vancouver, BC - 21 August 2022

Basically the title. Everybody complains clear diversity between CT and dispatch. Snitch culture and lack of new employees due to inability to retain staff

Pros

You're helping people

Cons

Everything else

Was this review helpful?

Take a year or two of experience here then leave

Emeregncy Communications Operator 2 (Former Employee) - Vancouver, BC - 30 July 2022

- As of late, E-Comm 911 has been promoting pre-probationary call takers into dispatch roles as management wants to promote them before they "develop but habits" like the more senior call taker.The "bad habits" 100% stem from poor management, poor guidance and current senior dispatchers being extremely rude with poor attitudes.- No break covers and staff constantly below minimum requirements you - Far too many useless middle managers who have no real experience managing/supervising

Was this review helpful?

Everything they tell you is a lie!!

Police call taker (Former Employee) - Vancouver, BC - 1 February 2021

They tell you what you want to hear, they say things to support you and they encourage you. However, it's all a lie!! Majority of the people are slithering Snakes in the Grass and management is the ultimate wolves in sheep's clothing. It's incredible how archaic the technology is, considering this is our 911 hub for the entire province. The amount of money they pay you will never compensate what you have to go through working here, or trying to survive here.

Pros

4 days off

Cons

Management, stress, judgement, shift work, work environment

Was this review helpful?

Official response from E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

19 March 2021

We value hearing feedback from all employees including those that are no longer with us. Our advanced technology systems and talented teams proudly support mission critical services across BC and first responder communities including police, fire and ambulance. Some of your comments regarding employees and managers are difficult to read and we’d like the opportunity to learn more about your experience. Please reach out to talktoecomm@ecomm911.ca to get in touch with us.

Jobs at E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

in Vancouver, BC

See more jobs

Workforce Scheduling Coordinator (RFT)

Vancouver, BC

1 day ago

Occupational Health Specialist

Senior Network Specialist

Vancouver, BC

1 day ago

Project Manager (Business Transformation)

Vancouver, BC

30+ days ago

Great career, horrible work atmosphere

911 Call Taker (Current Employee) - Vancouver, BC - 25 June 2020

Your typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back. Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents. There is quite a lot of talk of psychological support, but very little is done. Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.

Pros

Shiftwork with a swing shift in between, free coffee, great pay and benefits

Cons

Toxic work environment, unsupportive management, broken training system

Was this review helpful?

Honourable job, but terribly managed and with a culture of bullying

Calltaker (Former Employee) - Vancouver, BC - 9 March 2020

Was very excited to successfully make it through the arduous application process -- this job is not for everyone and they make that clear -- but once through, now you have to deal with management and a culture of passive-aggressive bullying. If you question the status quo or are anything but a "yes" person, you will not fit in. If you don't feed management's ego, you will not fit in. But if you just go with the flow, do as you're told, and are okay with just being a number and not a person, you will be fine. Police and fire agencies need competent calltakers and dispatchers, and those jobs are honourable. It takes a special person to flourish in this industry... but E-Comm is no longer the place. They are taking on too much, there are too many agencies, and the training is inadequate. They are literally bursting at the seams. One would be better off with an independent municipal department or detachment. The rumours about E-Comm are actually true, and I don't recommend this employer.

Was this review helpful?

Great co workers, great job but their training program lacking in positive instruction

call taker (Former Employee) - Vancouver, BC - 17 September 2019

A lot of time and money spent on training potential employees but not very well administered. Their method of training and instructing needs to be reviewed as there is a very high failure rate. No second chance,no remedial training offered so they are losing a number of very good employees.

Was this review helpful?

Poor management

Police Call Taker (Former Employee) - Vancouver, BC - 2 September 2019

'Management' does not equal 'leadership' at this place but your colleagues will make work enjoyable. Sadly, mental health is not a high enough priority for management which leads to high turnover.

Was this review helpful?

See more E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated reviews

You may want to try:

Want to know more about working here?

Ask a question about working or interviewing at E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated. Our community is ready to answer.Ask a Question