E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
Work wellbeing score is 62 out of 100
2.0 out of 5 stars.
Write a review

E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Employee Reviews in Vancouver, BC

Review this company
Job Title
Vancouver, BC14 reviews

Ratings by category

2.3Work-life balance

Search reviews

Sort by

Found 14 reviews matching the searchSee all 21 reviews

Terrible work place

Indeed featured review

The most useful review selected by Indeed
I have been at ecomm for about a couple of years and it has been a rollercoaster. 2 years full of constant put downs over the smallest mistakes, condescending supervisors, belittling dispatchers. I applaud the call takers who have been at ecomm for 5+ years- you are a hero, thank you for what you do. But also- so sorry this has been your life. The calls can be challenging, but it’s the environment at ecomm that truly breaks you.
Was this review helpful?

Common sense for right and wrong blended with empathy as well as patience will take you far

I became my authentic self thanks to my experience as a police call taker.The courses and mentoring offered were not easy. I saw people taking to it easily. I witnessed some from my training group excel. I experienced the intrusive thoughts one gets from comparing my journey with those who seemed to just "get it". I passed mentoring once and doubted myself the second time around. I lacked the confidence to stick to it and vocalize my true opinions when provided feedback. That's not on my 2nd mentor or my 2nd supervisor. That was on me. I began the journey of being a later in life diagnosed neurodivergent. If I had not gone through the experience of becoming a PCT, I would most likely still be undiagnosed.The career entails dynamic learning through calls that are never the same. Scenarios that are so untraditional, it often causes your heart rate to elevate. When those emergency calls happen, the one thing I want to remind everyone reading this is: Your entire OPS floor is there to guide you and you are not alone. I felt a sense of both bewilderment and a deep sense of gratitude after every shift. The callers never knew who I was and for that call, I always hoped I had made a difference during what was most likely one of the worst moments of their lives. I appreciated how my colleagues would support me, the kindness with constructive feedback from management as well as other PCTs.


Hour long lunch break and two fifteen minute breaks that can be divided for early off or late starts


Entitled callers
Was this review helpful?

Insights into E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

Based on 13 survey responses
What people like
  • Clear sense of purpose
Areas for improvement
  • Energizing work tasks
  • Support from manager
  • Sense of belonging

Worst place to work

First week was group training scenarios…. Excellent instructor had so much fun learning!! Really poor on the job training program. The staff are rude, cold, not inclusive and unsupportive. I apparently had the best trainer and all he talked about was what a horrible place E-Comm was to work and he felt sorry for all the new recruits because they didn’t know what a horrible place they were getting into. If that was their best I would hate to see their worst !


Pay and benefits


The staff and Mgmt
Was this review helpful?

Supportive Employer

Employee care is exceptional. The type of work is challenging mentally / emotionally. Great benefits and pay. Long hours and expectations of mandatory overtime.
Was this review helpful?

Great company to work.

Right know it is very exciting to work at E-Comm; a lot of new technologies are being implemented.a lot of new projects and the company is growing really fast.
Was this review helpful?

Rate your recent company

Share your experience to help others

Supportive and friendly but need more flexibility

The managers and colleagues are very friendly and supportive. While the goal can sometimes be vague or unclear, the pace is usually on the slower side to allow for adjustment along the way. However, the IT environment is very outdated and rigid, which hinders the advancement of project and adoption of new technology.
Was this review helpful?

The only reason to work here is great coworkers

This job is beyond stressful with little to no help from upper management. No one truly cares about the stress you endure and they throw you out with no proper explanation or follow up. They state collaboration is such a big part of their company but don’t follow through. Fair wages but still not enough for the multiple jurisdictions you are expected to take on. The best part of working here is the great call takers that surround you and will be the reason you keep going until job burnout takes it’s toll.
Was this review helpful?

70 percent of people quit in first 6 months for a reason

Basically the title. Everybody complains clear diversity between CT and dispatch. Snitch culture and lack of new employees due to inability to retain staff


You're helping people


Everything else
Was this review helpful?

Take a year or two of experience here then leave

- As of late, E-Comm 911 has been promoting pre-probationary call takers into dispatch roles as management wants to promote them before they "develop but habits" like the more senior call taker.The "bad habits" 100% stem from poor management, poor guidance and current senior dispatchers being extremely rude with poor attitudes.- No break covers and staff constantly below minimum requirements you - Far too many useless middle managers who have no real experience managing/supervising
Was this review helpful?

Everything they tell you is a lie!!

They tell you what you want to hear, they say things to support you and they encourage you. However, it's all a lie!! Majority of the people are slithering Snakes in the Grass and management is the ultimate wolves in sheep's clothing. It's incredible how archaic the technology is, considering this is our 911 hub for the entire province. The amount of money they pay you will never compensate what you have to go through working here, or trying to survive here.


4 days off


Management, stress, judgement, shift work, work environment
Was this review helpful?

Official response from E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

19 March 2021
We value hearing feedback from all employees including those that are no longer with us. Our advanced technology systems and talented teams proudly support mission critical services across BC and first responder communities including police, fire and ambulance. Some of your comments regarding employees and managers are difficult to read and we’d like the opportunity to learn more about your experience. Please reach out to talktoecomm@ecomm911.ca to get in touch with us.

Jobs at E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

in Vancouver, BC
See more jobs

Great career, horrible work atmosphere

Your typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back. Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents. There is quite a lot of talk of psychological support, but very little is done. Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.


Shiftwork with a swing shift in between, free coffee, great pay and benefits


Toxic work environment, unsupportive management, broken training system
Was this review helpful?

Honourable job, but terribly managed and with a culture of bullying

Was very excited to successfully make it through the arduous application process -- this job is not for everyone and they make that clear -- but once through, now you have to deal with management and a culture of passive-aggressive bullying. If you question the status quo or are anything but a "yes" person, you will not fit in. If you don't feed management's ego, you will not fit in. But if you just go with the flow, do as you're told, and are okay with just being a number and not a person, you will be fine. Police and fire agencies need competent calltakers and dispatchers, and those jobs are honourable. It takes a special person to flourish in this industry... but E-Comm is no longer the place. They are taking on too much, there are too many agencies, and the training is inadequate. They are literally bursting at the seams. One would be better off with an independent municipal department or detachment. The rumours about E-Comm are actually true, and I don't recommend this employer.
Was this review helpful?

Great co workers, great job but their training program lacking in positive instruction

A lot of time and money spent on training potential employees but not very well administered. Their method of training and instructing needs to be reviewed as there is a very high failure rate. No second chance,no remedial training offered so they are losing a number of very good employees.
Was this review helpful?

Poor management

'Management' does not equal 'leadership' at this place but your colleagues will make work enjoyable. Sadly, mental health is not a high enough priority for management which leads to high turnover.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated. Our community is ready to answer.Ask a Question

Overall rating

Based on 21 reviews

Ratings by category

2.3 out of 5 stars for Work/Life Balance
2.8 out of 5 stars for Salary/Benefits
2.1 out of 5 stars for Job security/advancement
1.9 out of 5 stars for Management
2.0 out of 5 stars for Culture

Compare E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated with

E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Reviews by Job Title

E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated reviews by location

Learn about E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated in Vancouver, BC