View all E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated reviews

E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated

E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Employee Review

Common sense for right and wrong blended with empathy as well as patience will take you far

Civilian call taker (Former Employee) - Vancouver, BC - 3 June 2023

I became my authentic self thanks to my experience as a police call taker.The courses and mentoring offered were not easy. I saw people taking to it easily. I witnessed some from my training group excel. I experienced the intrusive thoughts one gets from comparing my journey with those who seemed to just "get it". I passed mentoring once and doubted myself the second time around. I lacked the confidence to stick to it and vocalize my true opinions when provided feedback. That's not on my 2nd mentor or my 2nd supervisor. That was on me. I began the journey of being a later in life diagnosed neurodivergent. If I had not gone through the experience of becoming a PCT, I would most likely still be undiagnosed.The career entails dynamic learning through calls that are never the same. Scenarios that are so untraditional, it often causes your heart rate to elevate. When those emergency calls happen, the one thing I want to remind everyone reading this is: Your entire OPS floor is there to guide you and you are not alone. I felt a sense of both bewilderment and a deep sense of gratitude after every shift. The callers never knew who I was and for that call, I always hoped I had made a difference during what was most likely one of the worst moments of their lives. I appreciated how my colleagues would support me, the kindness with constructive feedback from management as well as other PCTs.

Pros

Hour long lunch break and two fifteen minute breaks that can be divided for early off or late starts

Cons

Entitled callers

Ratings by category

5.0 out of 5 stars for Work/Life Balance

5.0 out of 5 stars for Salary/Benefits

5.0 out of 5 stars for Job security/advancement

5.0 out of 5 stars for Management

5.0 out of 5 stars for Culture

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Terrible work place

Police call taker (Current Employee) - Vancouver, BC - 4 September 2023

I have been at ecomm for about a couple of years and it has been a rollercoaster. 2 years full of constant put downs over the smallest mistakes, condescending supervisors, belittling dispatchers. I applaud the call takers who have been at ecomm for 5+ years- you are a hero, thank you for what you do. But also- so sorry this has been your life. The calls can be challenging, but it’s the environment at ecomm that truly breaks you.

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Supportive Employer

Call Taker (Former Employee) - Vancouver, BC - 13 March 2023

Employee care is exceptional. The type of work is challenging mentally / emotionally. Great benefits and pay. Long hours and expectations of mandatory overtime.

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Worst place to work

Fire and dispatch (Former Employee) - Vancouver, BC - 28 March 2023

First week was group training scenarios…. Excellent instructor had so much fun learning!! Really poor on the job training program. The staff are rude, cold, not inclusive and unsupportive. I apparently had the best trainer and all he talked about was what a horrible place E-Comm was to work and he felt sorry for all the new recruits because they didn’t know what a horrible place they were getting into. If that was their best I would hate to see their worst !

Pros

Pay and benefits

Cons

The staff and Mgmt

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