E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
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E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Employee Reviews

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2.0
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Your typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back.

Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents.


There is quite a lot of talk of psychological support, but very little is done.


Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.
Pros
Shiftwork with a swing shift in between, free coffee, great pay and benefits
Cons
Toxic work environment, unsupportive management, broken training system
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1.0
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I worked at Ecomm for 7 months and the politics with management and your coworkers is unbelievable. This job at ecomm is comparable to your high school drama. I was hired with 7 people in my class and after 5 months only 1 person was left with me.

I ended up quitting ecomm because the workplace was so toxic.... apply at your own risk and do your homework on other reviews
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1.0
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I was very excited to join ECOMM, but was disappointed from day one. Training is basic and insufficient, and management create an extremely toxic work environment characterized by secrecy and bullying. I entered the company with a class of six new hires. Just a few months later only one remains. If this job excites you, go apply at a municipal police department and avoid ECOMM at all costs
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1.0
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Was very excited to successfully make it through the arduous application process -- this job is not for everyone and they make that clear -- but once through, now you have to deal with management and a culture of passive-aggressive bullying. If you question the status quo or are anything but a "yes" person, you will not fit in. If you don't feed management's ego, you will not fit in. But if you just go with the flow, do as you're told, and are okay with just being a number and not a person, you will be fine. Police and fire agencies need competent calltakers and dispatchers, and those jobs are honourable. It takes a special person to flourish in this industry... but E-Comm is no longer the place. They are taking on too much, there are too many agencies, and the training is inadequate. They are literally bursting at the seams. One would be better off with an independent municipal department or detachment. The rumours about E-Comm are actually true, and I don't recommend this employer.
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2.0
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A lot of time and money spent on training potential employees but not very well administered. Their method of training and instructing needs to be reviewed as there is a very high failure rate. No second chance,no remedial training offered so they are losing a number of very good employees.
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3.0
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'Management' does not equal 'leadership' at this place but your colleagues will make work enjoyable. Sadly, mental health is not a high enough priority for management which leads to high turnover.
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1.0
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A typical day at E-Comm starts early and ends late with a deep feeling of frustration and angst. You will learn how people with very little practice experience think a company should be run. E-Comm has all kinds of academical text book types in executive technical management and line level managers who have never worked any else other then the bubble that is E-Comm. The hardest part of the job is the lack of clear, intelligent, and logical decision making - poor decisions are the norm and take a long time to occur thru useless never ending meetings that will have wanting to run a away screaming when you hear the pretzel logic this management team thinks is normal. Meetings will be called during your vacation time or days off and you are ordered to attend - no real vacations at E-Comm just more work. You will work 10 to 14 hour work days, work on weekends, work on Stat holidays and all of this is the stated normal expectation of management - further you will not get overtime and just wait till you read the employment contract!
Pros
Very little pros at E-Comm... the actual techonlogy foundation is good, but the current managment is just lunching off what someone else built years ago.
Cons
Bad managment who have never build anything in thier lives, although they will tell they have, ask them to proove it!
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