E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Careers and Employment
- CEOOliver Grüter-Andrew
- Company size501 to 1,000
- Revenue$25m to $100m (CAD)
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Salary estimated from 127 employees, users, and past and present job advertisements on Indeed.
Information Design & Documentation
Call Taker in Saanich, BC
on 28 March 2021
Toxic environmentI was really proud and excited to work as a 911 call taker for e-comm. That all changed once I entered the building as an employee and began working with e-comm. The workplace culture is ego-centered and the communication is fragmented, derogatory and full of behind your back gossip. It is an accepted practice at e-com to "talk about you but never to you" and only provide negative feedback and daily criticism about how you could have done better with processing a call despite taking into consideration the complexity of the call which can destroy someone's self esteem and doesn't make it enjoyable to be working their. Due to e-com being a call center for 14 police jurisdictions in Victoria, there has been no attempt to streamline the call processing for each jurisdiction into one set of guidelines to follow which leaves room for mistakes which you will be reamed out by a watch commander as well as the supervisor and e-com has no interest in improving that system. The most difficult part of the job was the attitude of dispatchers and constantly walking on eggshells as they have not problem yelling at you across the floor in front of all your colleagues if you weren't able to get some information from a caller. Apologies and esteem building do not exist in e-com so if you aren't able to not let that bother you, then you might fare well in that environment. There are no guaranteed hours and it is recommended that you have a second job, the benefits are poor, there is no overtime pay and the days are long. The coffee is free and abundant and that is probably the only positive thing I can say about e-comm.
POLICE CALL TAKER in Victoria, BC
on 12 March 2021
Amazing job terrible peopleI hope I never have to call the police. The first 6 weeks are great in class the theory portion is wonderful. The people who are in charge of on the job training are not trained first. They brought various police detachments together into one call centre then started training classes the way Ecomm wanted it to be but didn’t bother to get their on the floor trainers on board, so you were tested and rated on the Ecomm method but trained by either RCMP or municipal police. The groups did not work collaboratively and they talked badly about the other, listening to your trainer talk about others in your class and gossiping sure didn’t make anyone feel. When testing time came around we did not have the skills needed to pass and were set up to fail. I didn’t mind failing but they emotionally scarred me to the point that I wasn’t sure I could assist a person when they called in. These people are bullies and would not trust them with me life.
Police call taker in Vancouver, BC
on 1 February 2021
Everything they tell you is a lie!!They tell you what you want to hear, they say things to support you and they encourage you. However, it's all a lie!! Majority of the people are slithering Snakes in the Grass and management is the ultimate wolves in sheep's clothing. It's incredible how archaic the technology is, considering this is our 911 hub for the entire province. The amount of money they pay you will never compensate what you have to go through working here, or trying to survive here.
Manager in Burnaby, BC
on 26 October 2020
Mgmt is all talk and no substance.Groups working in silos working off of old technology held together with bandaid. No one really know what’s going on there. They think they do but no real strategy on what to improve and when. You have mgmt who have been their for years because they don’t change. No real path for advancement unless someone retires or leaves.
911 Call Taker in Vancouver, BC
on 25 June 2020
Great career, horrible work atmosphereYour typical day consists of 12 hours with 90-minute breaks which can be broken up as the employee wishes. It is hard on your body, as most shiftwork is. The 12-hour desk work can be hard on the eyes and the back. Management is very quick to point out what you're doing wrong but never praising what you've done right. Team leads are not engaged and frequently talk to other employees about your mistakes behind your back. Some dispatchers are keen to power trip on call-takers and brand new 911 queue agents. There is quite a lot of talk of psychological support, but very little is done. Overall the pros of the job were the supportive coworkers and having the opportunity to use Ecomm 911 as a stepping stone to policing or other administrative work.
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