E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated
1.6 out of 5 stars.
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E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated Careers and Employment

About the company

  • CEO
    Oliver Grüter-Andrew
  • Founded
  • Company size
    501 to 1,000
  • Revenue
    $30m to $130m (CAD)
  • Industry
  • Headquarters
    3301 E. Pender Street Va...
  • Link
    E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated website
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Security & Public Safety

2 jobs


Salary estimated from 236 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 15 reviews and is evolving.



Dispatcher in Vancouver, BC
on 4 October 2022
The only reason to work here is great coworkers
This job is beyond stressful with little to no help from upper management. No one truly cares about the stress you endure and they throw you out with no proper explanation or follow up. They state collaboration is such a big part of their company but don’t follow through. Fair wages but still not enough for the multiple jurisdictions you are expected to take on. The best part of working here is the great call takers that surround you and will be the reason you keep going until job burnout takes it’s toll.
Call Taker in Vancouver, BC
on 21 August 2022
70 percent of people quit in first 6 months for a reason
Basically the title. Everybody complains clear diversity between CT and dispatch. Snitch culture and lack of new employees due to inability to retain staff
Emeregncy Communications Operator 2 in Vancouver, BC
on 30 July 2022
Take a year or two of experience here then leave
- As of late, E-Comm 911 has been promoting pre-probationary call takers into dispatch roles as management wants to promote them before they "develop but habits" like the more senior call taker.The "bad habits" 100% stem from poor management, poor guidance and current senior dispatchers being extremely rude with poor attitudes.- No break covers and staff constantly below minimum requirements you - Far too many useless middle managers who have no real experience managing/supervising
Dispatcher in Saanich, BC
on 20 July 2022
What's not to like?
If you like to be paid well with benefits and pension all while serving the greater community then please apply. Comradery on the teams/floor is great and there is support to help you all around. Management provides staff perks throughout the year. The hardest part of the job is at the start when you are learning/training. Stick with it and things will be great eventually. No day is the same. Don't let some of the poor reviews discourage you. Some people are not a good fit with the job and leave blaming others.
Call Taker in Saanich, BC
on 28 March 2021
Toxic environment
I was really proud and excited to work as a 911 call taker for e-comm. That all changed once I entered the building as an employee and began working with e-comm. The workplace culture is ego-centered and the communication is fragmented, derogatory and full of behind your back gossip. It is an accepted practice at e-com to "talk about you but never to you" and only provide negative feedback and daily criticism about how you could have done better with processing a call despite taking into consideration the complexity of the call which can destroy someone's self esteem and doesn't make it enjoyable to be working their. Due to e-com being a call center for 14 police jurisdictions in Victoria, there has been no attempt to streamline the call processing for each jurisdiction into one set of guidelines to follow which leaves room for mistakes which you will be reamed out by a watch commander as well as the supervisor and e-com has no interest in improving that system. The most difficult part of the job was the attitude of dispatchers and constantly walking on eggshells as they have not problem yelling at you across the floor in front of all your colleagues if you weren't able to get some information from a caller. Apologies and esteem building do not exist in e-com so if you aren't able to not let that bother you, then you might fare well in that environment. There are no guaranteed hours and it is recommended that you have a second job, the benefits are poor, there is no overtime pay and the days are long. The coffee is free and abundant and that is probably the only positive thing I can say about e-comm.

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People have asked 11 questions about working at E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated. See the answers, explore popular topics, and discover unique insights from E-Comm 9-1-1 | Emergency Communications for British Columbia Incorporated employees.

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