Productive and fun place to work with futbal tables and full service food fairs
Technicien en support technique (Current Employee) – Montréal, QC – 5 July 2012
Level 1and 2 technical support providing assistance by answering phones and emails.
Manage the processing of incoming calls to the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues Ensure that the Help Desk phones are answered in a courteous and friendly manner;
Since the past 2 years working as TL (Support Coordinator)
I oversee entire Help Desk staff and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions, also I contribute to problem resolution by giving in-person, hands-on support to end users, and other tasks associate with the accounts.