Dufresne Employee Reviews

Found 55 reviews matching the search See all 59 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lack of planning led to bullying tactics
Sales Associate (Former Employee) –  Prince Albert, SK4 December 2018
When the store opened everyone was very upbeat and excited to get started. However that changed very fast when it became very apparent that upper management had not done proper market research. Another issue was lack of experience within the store after the initial training team went back to Winnipeg. Every single person hired including the store manager had ZERO sales experience. This is when the regional manager started to threaten to fire us often enough that nobody felt comfortable at work. As you can imagine that did not help sales whatsoever. I would never recommend this place for either employment or product as you can buy it all from other places that treat employees right
Was this review helpful?Yes 1No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
people are great to work with
Customer service representative (Former Employee) –  Ottawa East, ON3 October 2018
this place is a great place to work. the people are great to work with.
a very busy place to work and lots to learn. thereis so much to learn and remember but i was not up to standards. i loved my job and thought i was doing good.
Pros
great people
Cons
was not trained properly
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fantastic Place to work
Sales Professional (Former Employee) –  Steinbach, MB5 September 2018
Great Managed company, solid programs in place to get people learning quickly, and succeeding at a fast rate.

Friendly staff, solid benefits and pay structure, and an eagerness to make sure customers and staff are always taken care of. Plenty of incentive and prizes to keep the company excited and moving forward!

Regret ever having left
Pros
Just about everything
Cons
Would prefer being paid more based on success, less on seniority
Was this review helpful?Yes 4No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly setting
Customer service agent (Former Employee) –  Winnipeg, MB22 August 2018
Customer service is a hard gig, however working along people who are encouraging and helpful everyday is a nice refresher. the training is beyond detailed, you really get the time to absorb everything. the management makes a priority to put the team first and is always open to ideas on improving procedures and ways to make the job fun and enjoyable.
Pros
canada day bbq, staff bbq and of course united way week!!
Cons
customers comments can be harsh
Was this review helpful?Yes 8NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place to work with great insentives
SALES (Current Employee) –  DRYDEN11 August 2018
I have been here almost 5 years and the the bonuses we get as well as prizes - recognition at awards dinner as well as monthly and quarterly draws are fantastic.
If you are motivated to work then this is the place for you - if you are lazy and sit around you will not make money. A lot of the training here is straight forward you research product and learn the specs so you know what you are selling or dealing with etc.
I love working here :)
The people I work with are like family - we do things together out of work - we make an effort to ensure our communication is always open and we work together very well.
Pros
A fabulous environment
Cons
Do not get a lot of weekends off but that is how I make money ;)
Was this review helpful?Yes 6No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible place to work
Customer Service Associate (Former Employee) –  Winnipeg, MB8 August 2018
Unfair pay, people at head office have more benefits than people at the warehouse. The benefits for health and dental are too expensive for the normal person to afford. Poor vacation time. Poor morale. Management can’t see that they fail the staff daily making their staff feel terrible about themselves. Write ups for stupid reasons, leaders who lie. HR is a joke. Don’t work here
Pros
None
Cons
Poor management. No care for staff
Was this review helpful?Yes 4No 5Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Beware
Sales Associate (Former Employee) –  Winnipeg, MB13 July 2018
The sales culture is toxic.

First sales managers sell also, so you compete with the people who review your performance, do your scheduling, and if their sales or income is down, guess whom they target to remove competition? If you guessed newcomers, you're right.

Appliances and Mattresses are a complete dead end. If you're in appliances you can easily go an entire shift with only 2 or 3 "ups". Unless you're a favorite you can't sell furniture which means any overflow in that area goes to the Sales Managers, not you. Don't worry though, you can ask the Sales Manager to sell furniture too and they'll say whatever they need to, to keep you from competing with them. In other words, it's not not going to happen. The organizational structure ensures that it's in a Sales Manager's best interest to keep staffing low so that they can sell too. Advertising dollars go to Furniture. Appliances are the lowest margin items in the store. Frankly, I don't know why they bother.

Furniture is a revolving door with a few established people who do well. Corporate requires a minimum number of employees to ensure that there's enough people to cover the traffic. There's no real factoring in if your store is surrounded by Restaurants and has multiple people coming in just to browse while they wait for their table. There will always be constant pressure however, that the store is not succeeding and the problem is you. You're not selling enough. You're not selling protection plans . You're not generating enough financing. You're taking too long breaks. Sales are never enough and
  more... you're never good enough.

There is no real training. You sit in the staff room and read a manual and later do some modules online. There is no Face-Time with a trainer. You're thrown to the wolves and its sink or swim. Sales Managers have no real incentive for you to succeed. If you're gone they get more opportunity.

I've sold furniture, appliances and mattresses for many years. Some of these elements can be said in general of any place. However, Dufresne Furniture is the only store I've ever seen that sets employees against Sales Managers to directly compete with one another. They'll smile while they turn the knife. They'll laugh with you, cry with you and tell you they're puzzled why it's not working out for you. They'll cry all the way to the bank.

Lest any think these are sour grapes, I've worked multiple other stores and never seen this dynamic.

The sole positive is that they do control your hours. You won't be asked to work overtime here.

Stay away.
  less
Pros
Nice long quiet times you can use to put in resumes for another job.
Cons
Cut throat competition against your own sales manager.
Was this review helpful?Yes 8No 3Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Zero Culture, HUGE Boys Club with HIGH employee turnover.
Sales Manager (Former Employee) –  Manitoba5 July 2018
Disconnected leadership, micro management with old school mentality and resistance to change. Work life balance doesn't exist, poor salary, benefits don't kick in for 2 years and are poor. Your employee discount is worse than the advertised sales events. Work for peanuts and no recognition.
Pros
Nice stores
Cons
Management and owners are disjointed, no team cohesion with all of the businesses
Was this review helpful?Yes 8No 5Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
great people to work with
Manager (Current Employee) –  Toronto, ON12 June 2018
Great people to work with - long hours no recognition . The hardest part of the job was the unreachable goals set forward by upper management. The most enjoyable part of the day was going home.
Was this review helpful?Yes 5No 2Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun work place
Senior Accountant (Current Employee) –  Winnipeg, MB11 June 2018
Lovely place to work

Nice people and friendly environment.

A busy working place with great training and the prospect to advance

I loved working at TDG
Was this review helpful?Yes 6No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Extremely dated micromanagement.
ASSISTANT HOME STAGING/DECORATOR (Former Employee) –  Ottawa, ON8 June 2018
On a typical day at work you get to be bullied by upper manager.
Targets is extremely unreasonable as they lose all customers to online shopping. A ship that about to drawn.
Pros
discounts
Cons
everything
Was this review helpful?Yes 8No 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Friendly environment
Bilingual Customer Service Representative (Former Employee) –  Winnipeg, MB20 May 2018
The hardest part of this job was getting to know all the materials, bolts, screws, colors, textures, prints, parts, size of furniture and warranty memorized. Most enjoyable part of the job was calling customers to book a date to have their furniture delivered.
Pros
Lunches served from paycheck
Cons
Long days of training
Was this review helpful?Yes 3No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Low wages
Driver/Delivery (Former Employee) –  Orleans, ON18 March 2018
With such low wages and very hard work, how can Dufresne management expect drivers and helpers to stay? The workers would have trouble just making ends meet. On the other hand perhaps if the wages were fare then drivers and helpers would stay and be able to perform quality work.
Pros
No Pros
Cons
Low wages, lack of training.
Was this review helpful?Yes 10No 2Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun work place
Customer Care Agent (Current Employee) –  Winnipeg, MB7 March 2018
A typical day at work entails receiving incoming calls and providing resolutions to customer's concerns. it is a fast paced work environment with the ability to multi-task considered a major asset. There are new things to learn daily.
Pros
Job security
Cons
Not an employee centric place
Was this review helpful?Yes 6No 1Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly working culture
Junior Accountant (Former Employee) –  Winnipeg, MB29 January 2018
Dufresne Group is a good place to star with. This is a multi-cultural company where an immigrant would like to apply to. There is a great opportunity to grow with the company.
Pros
flexible working hours
Cons
Pay is fairly low
Was this review helpful?Yes 5No 3Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
No training at all
Front Desk (Former Employee) –  Ontario10 January 2018
I enjoyed working in the department I applied for and worked with some great people; but without proper training and being thrown to the wolves, I can see why this particular store has a high turnover rate!

I heard some horror stories from one of the other employees (who has worked there for years) and I thought it was funny at first but realized it was a big problem afterwards.
When I spoke to the other new employees who were just hired they said that they were hardly trained as well!! They basically just sat around and did nothing because they had no one that wanted to train them. And the people who should have been training them didn't want to because they weren't being paid for it and would complain to everyone else about it. It was quite stressful for both of those employees because everyone loses in that situation.
No wonder mistakes were made regardless of what department you're in because you basically have to learn it by all yourself. They need some sort of thorough employee handbook on how to properly use their system if they want success because just being shown once will not be sufficient. Everyone will be effected from improper training.

However, I enjoyed some of the people I worked with, but tried to stay away from drama, as well as I enjoyed some of the customers I regularly saw because I truly enjoyed interacting with them.
Pros
free food, enjoyed some of the employees
Cons
lack of training and drama
Was this review helpful?Yes 10No 3Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and fun environment
Customer Service Agent - Open Order Management (Current Employee) –  Winnipeg, MB4 January 2018
TDG is a place where anyone with a friendly disposition and a good work ethic can find a place to simultaneously earn money and also feel like they're accomplishing something in the day. There is definitely employee appreciation as long as you show appreciation to your fellow coworkers, as there are draws to see who wins a free lunch from the box of nice things we say about each other. You can advance fairly easily as long as you show your value in work ethic and dedication to the company.
Pros
Lunch program to eat food at work, casual fridays for clothing, food events sometimes
Cons
Management can be strict at times
Was this review helpful?Yes 5No 3Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Toxic work place with free coffee in staff room.
Picker Truck Operator (Former Employee) –  Winnipeg, MB29 November 2017
The supervisors make it hard to maintain open communication in the warehouse by answering questions in a condescending manner and treating employees with little to no respect. But they have free coffee for all employees in the staff room so it's not all bad.
Pros
Free Coffee, Canada Day BBQ
Cons
Horrible Management
Was this review helpful?Yes 9No 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
If you want a terrible job, this is for you
Distrubution Center (Former Employee) –  Winnipeg, MB29 November 2017
Terrible management
some good people
No one likes working there
Terrible salary no room for advancement.
Never in a rush to do anything.
They say there improvement but never do anything about it,
Big promises and no delivery.
If your not management its the worst place to work
Pros
IF your on good terms with management its a better job
Cons
They take advantage of you every chance they get
Was this review helpful?Yes 9No 3Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Run! As fast as you can
Pick Truck Operator/Warehouse Merchadiser (Current Employee) –  Winnipeg, MB23 November 2017
Don't work here all they do is work you to the bone and favour certain employees over others. They don't believe in letting employees spend time with their families during the holidays. They also pay pretty poorly.
Pros
Good people
Cons
Management no longer in touch with families or employees
Was this review helpful?Yes 8No 1Report