DoorDash Employee Reviews

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Not good to work
Delivered (Former Employee) –  Burnsville Mn2 August 2018
No help anything from DoorDash office,when we need help they never call back ,not good organization ,No any help from companies,hard to contact for asking help,wash gas ,everywhere so far to send
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Company SHOULD close down!!!
Dasher (Former Employee) –  Ottawa, ON14 July 2018
The mobile app is REALLY bad.
DoorDash sent you far about 20 km, then you have to drive back, close to the hot area, so can receive another task at cheaper rate.
Received task, restaurant can't do the order at that time, the task was cancelled and no pay. resulting acceptance rate lower than 80% so Doordash will not pay extra as promised.
A company tried so many ways paying less to the employee.
The delivery time to the customer is often early than the time you recieve an order.
If you can fix your car yourself , have no family, lot's of time and get cheap gas somewhere maybe it's a good job for you.
So don't waste your time.
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Company SHOULD dissolve and close down!!!
Driver/Operator (Former Employee) –  Vancouver, BC16 June 2018
The mobile app is REALLY bad, constantly crashing or not opening and I bought the latest new iPhone and Samsung devices. What's worst the support not even there, can even help you anyway wasting your time, gas and sanity!
Pros
None
Cons
Everything to management, customer service, application
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Play tricks sometimes
Driver/Delivery (Former Employee) –  Calgary, AB11 June 2018
1. DoorDash sent you far away, 20 km, then no more task, you have to drive back, close to the restaurant, so can receive another task at cheaper rate.
2. received task, restaurant can't do the order at that time, the task was cancelled and no pay. And, this was recorded as not completed, resulting acceptance rate lower than 80%,so doordash no willing to pay extra $2 per delivery as promised.
3. Received a task, rate $8.××,while 100 meters arriving, the task was cancelled because"no activity", which is not true, then received the same task, this time because I was close the restaurant,(in front of the door) , the rate was $6.xx.
4. Red card doesn't work in restaurant, called support, no agent available. Had to leave, no pay.
5. Store closed, the help said cancel the task, if cancel no pay, they just want to fool driver to save penny for doordash, so cheap! One time I was there already, I told the store was closed. not cancelled thing. Then git half pay.
A company tried so many mean ways paying less to the employee, can't survive longer.
I decided quit. Too mean, too cheap.
Pros
flexible time
Cons
payment too low, company too mean
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Dasher Delivery Driver Review
Dasher Delivery Driver (Current Employee) –  Calgary, AB26 May 2018
As a driver for Door Dash I can not express my frustration enough. There are some good things, however there are a number of issues with Door Dash and if you are a person who cares about the work you do, and the level of service you provide your customers this may not be the job for you.

1) Pick up location may be +20km from your current location and the scheduled pick up time is 5 min later
2) You recieve notification that order is ready for pick up and you wait 15-20min because they are still working on the order (you do not get paid to sit and wait)
3) The delivery time to the customer is often early than the time you recieve an order so this affects your on time delivery metrics. Then they tell you how you can improve upon this metric even though the late delivery is not a result of your speed, or anything you have control of.
4) There is no phone number to contact anyone at support, everything goes through the mobile Dasher App, if you app crashes or fails YOU ARE ON YOUR OWN!
5) Messages sent into support can have a delayed reaponse of up to 48 hours. So you will have to be patient, do not expect a swift response. When you do get a response, do not think that your message was read, because in most cases they send a canned email back to you, completely unrelated to the original message sent.
6) You may decline Dashes, however, your acceptance rate will go down. Once you put in the reason for your decline of an order and want to pause or stop Dashes, they will inmediately send another Dash, again causing you to decline it further reducing your acceptance rate.
  more...
7) Poor reviews from customers. Even though all customers have provided a stellar rating, in the event of a bad review from a customer there is ZERO follow up with the customer to try and discover why a bad review was given, then provide feedback as to the review. The feedback from Door Dash support is, that it is not a big issue because all the other feedbacks are good. Feedback is great if it can offer value, otherwise why track and monitor the feedback?
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Pros
There are orders on a regular basis
Cons
Very poor driver support, poor app for enabling or disabling a current dash, no follow up on bad customer reviews, delays in recieving weekly payment, long drive from current location to resturant, KPI which are recorded on systems desinged to make you fail and not meet targets
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Most of the order are far apart.
Delivery Driver (Former Employee) –  Edmonton, AB2 May 2018
I had been dasher for a month, after having order from north to south and east to west of edmonton, I decided not to continue with door dash, customer service is hard to reach when you have issue in you delivery.
Pros
Your own schedule
Cons
Pick up point and customers are far apart.
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fun
Delivery Driver (Current Employee) –  vancouver9 March 2018
door dash is not a bad place to work at but its more good for pleople who new come to canada or the poeple who just want sone extra money in their pocket
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good
dasher (Former Employee) –  West Vancouver, BC13 February 2018
They really take advantage of part time people! I am older so I really prefer I regular schedule however it's one morning at 7 and the next day at 4pm and I don't appreciate my hours being cut for new hires! New hires get more hours that permeant part time employee's I have never understood that since we are not allowed over 30 overs and there was a time they were giving full time employee's overtime before bringing up part time people to 30 hours!
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Worst working experience
Driver (Former Employee) –  15 mowatt ave9 February 2018
Doordash is simply a small business with a business structure catered to them with no one else in mind (including clients), do not expect respect and fairness. I’d never recommend working here unless it’s for pocket money.
Pros
Flexible hours
Cons
support for drivers and clients is tremendously awful, doesn’t care about drivers, very rude and they lie to avoid resolving errors on their end.
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OK not the best but maybe better all the rest so far
Driver/Courier (Former Employee) –  Toronto, ON4 November 2017
You get to work your own hours, bonuses, pay plus tips... Hardest part is arriving at a restaurant having been told that they do not take debit or visa so you wont be able to use door dash visa card so if you do not have cash they will send someone else to take over your delivery and you wont get paid for going to the location. They normally pay half to pick up and half to drop off. I think they should find out if meals are ready from restaurant before sending or assigning a dasher. Sometimes they restaurants have not even accepted their orders but they still send dashers for food resulting in long wait or dashers being embarrassed by some restaurants.
Pros
flexible hours, work whenever you want
Cons
Doesn't care about drivers
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finest company to work with
Driver (Current Employee) –  Toronto, ON19 March 2017
customer dealing
focusing on customer satisfaction
diversified culture
transparency in management
learned customer dealing, business development, enhancing productivity
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finest company to work with
Delivery Associate (Former Employee) –  Toronto, ON8 March 2017
customer dealing
focusing on customer satisfaction
diversified culture
transparency in management
learned customer dealing, business development, enhancing productivity
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Flexible hours but poor engagement between management and drivers
Food Delivery Person (Current Employee) –  Vancouver, BC13 February 2017
You are allowed to set your own schedule, giving flexibility for work/personal life balance. They are typically busy, and as this is piecework, there is no guarantee on income, but they are typically busy so there is a good chance to make good money daily. The communication between customers, restaurants, and their dispatch (which is mostly remote) is poor, and some days too much of a driver's time is wasted correcting miscommunication between the above parties, which could result in working 12 hours, spending $40 on fuel for your vehicle to make $60. Also, as most of their infrastructure builds around their apps for smartphones, updates are poorly managed, leading to both drivers not getting orders when there is work, and restaurants not getting orders (or even being able to open the application altogether).
Pros
Flexible hours, decent earning potential
Cons
Highly variable income, poor communication between dispatch and restaurants
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Very easy and fun job
Bike Courier (Current Employee) –  Toronto, ON21 December 2016
it is a wonderful job if you like biking. you get to explore different restaurants which is quite interesting and it is also a great workout.
Pros
knowledge of different restaurants.
Cons
wait times at restaurants are not paid for.
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Not supportive as used to be in the beginning
dasher (Current Employee) –  toronto, on26 February 2016
Schedule is flexible and you can earn some money if mangement support you if not assign delivery in which you have to travel 8 to 10 km and order amounts are 5 to 10 $ feel like specially aszign delivery which other as not accepted as dont make money on that delivery.
Management doest treat you fairly if they dont like you even dont reply your message or answer your call. Never come to know who is the manager so no one xan go and complaint about.
I used to have goid time in the beginnibg and used to accept alk delivery even was far and small amount too. But sliwly they started to give me smalk deluvery with ling distance. Even no transperancy with your tip and if you ask about your pay or your tip then i guess you will start having hard time.

Not recommended
Pros
nothing
Cons
no venifits even dont get money if you dont have deluvery for 2 or 3 hoyrs.
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Overall rating

3.3
Based on 476 reviews
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3.8Work/Life Balance
2.5Salary/Benefits
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