Distributel Employee Reviews

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1.0
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espace avec peu de communication et de changement
vendeurs résidentielles et commercial (Current Employee) –  Montréal, QC16 April 2019
Une journee travail typique se resume a recevoir des appel et faire des ventes .
Appris a creer des solutions sur le moment , faute de procedure mal comuniquee ou parfoit absente .
Lieu de travail peu de consideration pour le bien etre de bureau
le poste est tres cool et demande beaucoup de patience mais le manque de certitude sur la procedure rend la tache complexe
Pros
tache assez facile a realiser
Cons
pas de transparence
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1.0
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Bad Management and little opportunity for growth
Sales Consultant (Former Employee) –  Ottawa, Ontario6 March 2019
This company is not a great place to work. The turnover for such a small company is crazy. You can be employed one day and escorted out the next for no valid reason. They are constantly "restructuring". There is too much work to go around and while this is understood, management does little to help.
Pros
The people are nice (not management)
Cons
not valued
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Worst Management
Support (Former Employee) –  Ottawa, ON24 December 2018
You will realize this on your day one , the management here is the worst you must have seen. They do internal transfers with their call center staff and keep them in permanent roles and terminate all the direct hires at some point, only hiring for limited period for juicing out knowledge. They micromanage to find excuses.
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1.0
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Recommend implementation of industry standard people management practices
Service Implementation Project Manager (Former Employee) –  Ottawa, ON10 January 2018
In my experience, the manager's authority was unchecked by HR or senior management, thus he fostered a hostile and fearful work environment. There appeared to be opportunities to grow within the company if you worked for a good manager, but alas, that was not my luck.
Pros
Interesting work
Cons
As above in my comments and title, encountered a hostile and fearful work environment
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1.0
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Worst management
Technical Support (Former Employee) –  Montréal, QC18 December 2017
They expect higher output with fewer people. They pay more to contractors, west money on cheaper technology and when systems fail they blame people who actually work hard to fix it. The management treats people very very bad. They do not appreciate hard work.
Cons
Long hours, no week end, no holy day
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4.0
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Fun Place
Business Technical Support/Wholesale Support (Former Employee) –  Ottawa, ON26 November 2017
This was a fun place to work. Both supervisors and manager took the time to care about the team and showed it in many ways.

Learning new things was always encouraged from both formal training sessions and even from one another.
Pros
Hour Lunches
Cons
Long travel days
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2.0
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Behind a desk phone job
Technical Support (Former Employee) –  Montréal, QC3 October 2017
They started outsourcing to a call center in Egypt and will probably phase out the Montreal call center in the near future. They are headquartered in Ottawa, hence employees in Montreal are dispensable.

When you are new they give you the worst schedule i.e: finishing at midnight then making you work at 9 am the next day.

Get ready to talk to really angry clients because the after sale service is really bad; clients often have to wait 20-30 mins to get an agent on the line.

Also, if you stay silent for more then 1 min on the phone with a client Quality Assurance management will go down hard on you.

Met some nice people while there, it was the only good thing about working at Distributel.
Pros
Job experince
Cons
Bad management, bad salary, scheduling
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Very Bad Company to Work for
NOC Engineer (Former Employee) –  Montréal, QC11 September 2017
I have worked here for 3 years. It was my bad time that I have chosen Company to work for. The Managment is really bad. They don't care for their employees. Cheap company. There are no chances of growth. The management won't let you go up. They are finding ways to cut your salary.
Pros
Nothing
Cons
Salary, Bad Management, Work life balance, Stress
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3.0
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behind desk jobs
Tech Support (Former Employee) –  Montréal, QC28 April 2017
dispensable position at company eyes
interesting people but the work load is filled with repetition and monotony.
the employees are amazing, nice people ready to help, which is required for the job task.
hard to move up.
Pros
lot of knowledge acquired
Cons
monotony and Repeatability with time
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5.0
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A beautiful place to work with
Customer Service Representative (CSR) (Former Employee) –  Thunder Bay, ON7 March 2017
Distributel is a great company to work with .Friendly environment and understanding people. A fun place to work with always had fun activities while working.
Pros
Great incentives, caring people.
Cons
humm I dont think there is one.
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3.0
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Environnement de travail
Superviseur Service à la clientèle (Former Employee) –  Montréal, QC29 August 2016
Quart de travail variable selon l'horaire, chez Distributel j'ai appris a gérer differents équipes de travail.
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5.0
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Fun Workplace
Agent de ventes, CC1, support technique (Former Employee) –  Montréal, QC30 March 2016
Nice job, really have progress, i really liked the education on the job. I have work on customer service, selling and technical support.
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3.0
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Troubleshooting DSL/Cable Internet issues with residential customers.
Technical Support Level 1 (Former Employee) –  Ottawa, ON19 February 2015
Troubleshooting DSL/Cable Internet issues with residential customers in a professional manner.
Dealing with upset customers.
Dispatching technicians and escalating tickets to appropriate carriers for further investigation for particular issues.
Adhering to new policies and rules of the office.
Documenting calls on customer accounts for future reference.
Requesting assistance from Team Leaders when necessary.
Pros
benefits
Cons
too much micro management
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4.0
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Travail avec beaucoup de défi
Support technique (Former Employee) –  Montréal, QC13 February 2015
Chaque problème est un défi a résoudre,

Chaque clients est particulier a satisfaire

Chaque jours est différent
Pros
Possibilité de rabais aux employés pour les services
Cons
Journée pouvant finir a minuit
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3.0
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sales
Sales Representative (Current Employee) –  Montréal, QC23 November 2014
Ths job is okay, but not quite what I was hired for.

I was taking inbound calls and selling internet home phone and TV aswell as long distance
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2.0
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...
Technical Support Level (Former Employee) –  Ottawa, ON9 August 2013
a typical day at work
what you learned
management
your co-workers
the hardest part of the job
the most enjoyable part of the job
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Overall rating

2.5
Based on 17 reviews
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2.6Work/Life Balance
2.5Salary/Benefits
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2.3Management
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