Client Service Associate (Former Employee) – Scarborough, ON – 23 March 2018
There was an expectancy of more communication between locations to provide better service for the customer that fell short. I was able to make a new location grow from 5 cars to consistent 45-50 on rent through being extremely proactive on my part but I felt more of an exception than the rule. Share cars and help customers... though KPIs also had to be hit at every location.
Poorly Managed, customers where never satified due to inaccuate sales information
Sales and Customer Service (Former Employee) – Calgary, AB – 20 March 2018
Due to the lack of management, we never had enough vehicles to rent out to meet the number of reservations that where made on a daily basis. To add to this, the location was not located at the airport, which they advertise that they do, so when customers would land and the airport and find out they had to take a 30 minute shuttle ride, they where already extremely disgruntled. This made good customer service nearly impossible.
having upset customers get mad at you all day every day
Customer Service Specialist (Current Employee) – GTA, ON – 1 March 2018
They never have enough inventory or they take on 130% of reservations over inventory. They promise you a promotion but never deliver. You do managerial tasks but are not compensated for them appropriately. They give you a paid lunch on Fridays but deduct the 1 hour lunch time anyways and you are expected to be on call during this break time plus the meals are always less in cost the hourly pay you are making. They pay all the new people the same wage as employees who have been there over a year.
Horrible work/Life Balance for not great pay but generally an ok company to work for.
Customer Service Representative (Former Employee) – Halifax Regional Municipality, NS – 21 February 2018
I worked for this company for less than a year and left simply because of the horrible work/life balance and brutal pay, and I found something that pays more with a better balance. The people all the way up to and including the Managers were pretty great to deal with. Great for someone who is young and wants to work their way up through the company. I watched people get promoted fairly frequently which was great to see. You need to be very flexible and willing to work weekends.
Great people to work with, lots of growth potential
Customer Service Agent (Former Employee) – Toronto, ON – 25 May 2017
I worked for Discount about a year. Most of time i worked over 55 hours a week in Toronto, from 7,30 am til 6.30-7 pm daily + weekends. no breaks. washing cars with hose outdoors in frigid cold, poor equipment in dress pants, tie or suite (since my position was customer agent not car washer). Management is uneducated and doesn't follow basic procedures. Rude and hostile work environment. Hardest part of the job was working 11-12 hours shifts, and being managed by incompetent managers. Also being forced to wash cars with outdated equipment in awful weather conditions.
pay on time
long hours, no breaks, poor salary, hostile bullying environment
Manager in Training (Current Employee) – Toronto, ON – 11 April 2017
This is a culture where many (though not all) people in management positions and upwards are there because they stayed the longest, not because of their skills and leadership.
Hours are long, over 60/week at times, and the pay is exceptionally poor, especially for Manager in Training positions who are expected to work long hours and do not make overtime. Some employees actually turn down this promotion because they know they will be expected to work above and beyond their 40hrs/week and want to make sure they at least get paid for it.
Customer Service Specialist (Current Employee) – Greater Toronto Area, ON – 5 November 2016
Here is the 100% honest truth of what you can expect if you choose working at Discount Car & Truck Rentals as a Customer Service Specialist:
- NO on-the-job training - Being left alone as early as your first day at work to handle whole branch alone - Working 100 hours in a two week period and bringing home a pay cheque of less than $1000. - Absolutely no raises - Working 12 hour shifts with no breaks - Performing managerial duties for a mere $12.02/hour - Having to deal with not having any available cars because the Operations Manager likes to overbook too much and leaves the Customer Service Specialists to deal with the backlash from customers who have reserved a vehicle - No professionalism by management - Poorly skilled management - NO weekends off - Absolutely NO Work/Life Balance
This is the complete and honest truth about working for Discount. Head Office does not keep in touch with branches to see what's actually going on. They don't realize that the reason their customer service scores are decreasing are because of the poorly run branches and the fact that employees don't care about the company due to the horrible way their treated and paid. This causes everyone to slack off and not follow rules. Nothing has changed after years of the madness and although they say they're fixing problems they never do.
Busy days makes the time fly
Long Hours, Low Pay, Poor Management, No Raises, Etc
driving (Former Employee) – Calgary Alberta – 16 August 2016
Worked as a driver there for about a month. What a joke . All a every heard from customers and staff was complaints. Just a little note was fired and they then sent me a email telling me a quit. Didn't even have the balls to tell me in person. Never ever work for them.
Customer Service Representative (Former Employee) – Calgary, AB – 16 August 2016
training is poor at least in western Canada you will be blamed for mistakes you make even when trained wrong the company never has enough vehicles and management blames staff for this often spend more time looking for cars then anything pay is lousy and benefits are not good either many branches the working conditions are poor you clean cars outside all year round management seems not to care about your complaints and getting necessities is often difficult don't expect the bonuses you are promised they are very poor and the system is so skewed you will not get them often anyway everyone at my branch is job hunting
Service Attendant (Former Employee) – Toronto, ON – 5 February 2016
I liked working for Discount car & Truck rental because I had the opportunity to explore the different makes and models of vehicles that would be delivered to our store location, as well as vehicles that needed to get picked up and brought to our store location to be rented out to Discount car & Truck renters.
Manager (Former Employee) – Huntsville, ON – 13 January 2016
A company that only wants you to grow, everyone helps everyone. Always doing something different. Educate on different makes, models of cars, trucks which lead to helping people make decisions on new vehicles. Had an array of responsibilities from administration, communication, and accounting. Teamwork skills are strongly used having to work with other locations mostly over the phone or via email.