Use key words listed in the job posting.
Answered - Auto Physical Damage Claims Specialist (Former Employee) - Mississauga, ON
I don't exactly remember how mine went down, but I'd just say go and show who you are. They like people that look like they're doing something.
Answered - Conseiller, Service à la clientèle (Former Employee) - Montréal, QC
Standard behavioral interview.
Answered - Director (Current Employee) - Aurora, ON