DependableIT Group INC
2.8 out of 5 stars.
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DependableIT Group INC Careers and Employment

About the company

  • Company size
    51 to 200
  • Industry
  • Link
    DependableIT Group INC website
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Customer Service

4 jobs

Rating overview

Rating is calculated based on 99 reviews and is evolving.



Technical Support in Work from Home
on 6 May 2022
Not for long term. They don’t keep enough people at a time and will offer people to leave early even if the queues goes down for just 10 minutes.
Management is trash. Politics is involved. Don’t expect promotion anytime soon. You can take it as temporary job until you find some good opportunity.
Technical Support Representative in Hamilton, ON
on 23 April 2022
One of the better call centres in the area
It’s typical call centre. I can’t say what it’s like since Covid, but the job itself was telecom technical support. Had anywhere from 7-10 minutes to resolve an issue. Customers aren’t very tech savvy so this can be difficult sometimes. Seemed like the goal was to get them off the phone as fast as possible while appearing to fix the issue (even if you didn’t.)It’s 24 hours so the hours are everywhere and weekends off weren’t that frequent.Supervisors were somewhat helpful. Pay was pretty low, at the time it was 14.50 and 16 per hour when I left 2 years later.In the end, wasn’t the job for me. But if you’re used to call centre work, this place wasn’t the worst to work at. One of the better ones from what I’ve heard.
Technical Support in Work from Home
on 24 March 2022
Good Work from Home position.
Very easy interview process. Straightforward customer service questions. It was a work from home position, and they want you to go an pick up your own equipment from their office in Hamilton, however, during my hiring process, the Recruiter told me that they would bring the equipment to my area and I would meet someone to get the equipment. Be Leary of what Recruiters are saying because it seems that more and more are not given/supplying the facts.
Technical Service Representative in Hamilton, ON
on 15 March 2022
Bad work life balance. The amount Of people who did not like working their was very high. There was so many issues that I can’t even name stay away. Do not recommend.
Support Technician in Hamilton, ON
on 28 January 2022
It's all about numbers for them. Minimum pay and everyday different schedules for work and breaks
It's all about numbers for them. Minimum pay and everyday different schedules for work and breaks.Had to use windows xp like it's 2021 why not used 10 or at least 7.

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Questions and answers

People have asked 23 questions about working at DependableIT Group INC. See the answers, explore popular topics, and discover unique insights from DependableIT Group INC employees.

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Interview insights

Insights from 73 Indeed users who have interviewed with DependableIT Group INC within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

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