Not great but not terrible
Long hours, very very high volume inbound, decent training, they don't actually offer much for advancement, minimum wage but decent health benefits, minimal vacation, hard to book time off due to how many employees, high standard for all areas of tracked KPI (CuSat, Resolution, Time per Type of Issue and more) and pressure to exceed them. I had an amazing supervisor but that wasn't necessarily the norm.
I actually had a great relationship with the CEO, she made a great effort to connect with everyone she employed; even us as low-level agents. Very really refreshing and much appreciated. They also do a fair amount of staff fun things, like catered lunch, really nice baked snacks and coffee, as well as some KPI related competitions. Again, not great but absolutely not terrible for starting out. I would recommend based on my experience.
Decent benefits, not a bad starting job to gain some experience, decent paid training
difficult KPI stats, pressure, extremely high volume for most campaigns