Team-oriented workplace with regular incentives like cofffee, donuts and prizes to encourage a happy evironment
Inbound Telecommunications Technical Support Agent (Current Employee) – Hamilton, ON – 20 December 2017
A typical day is a 7.5-8.5 hour shift. The main and largest campaign at DIT is providing over the phone technical support for a Canadian internet service provider. You receive the calls automatically and cover issues connecting to the internet, cable issues and phone issues. You are tracked on your performance based on resolution and customer service on the call as well as keeping your call times below a certain target. You can receive incentives for meeting all of your targets. Management is wonderful. Not a complaint about a single person. Everyone in the workplace is friendly, easy going and always helpful and encouraging. The hardest part of the job is dealing with the customers, especially ones who need to call regularly. There is an arcade machine and ping pong table. Couch and TV in the lunchroom, as well as vending machines. The team leads are always trying new things to keep the staff engaged and happy, including trivia days with prizes, snacks, coffee, and donuts. etc. An overall decent place to work, once you get the hang of the programs. You need to have soft skills and customer service skills to be successful and be able to balance that with keeping your call times low.
Technical Support Representative (Former Employee) – Hamilton, ON – 3 October 2017
I worked here for five years , I learned alot and I found it a great company . I would refer anyone to work here , happy management and supervisors. They will push you , but only if they know you can do it
IT tier 1 technical support (Current Employee) – Hamilton, ON – 2 August 2017
It's a nice place to work but the amount of calls you take will drive you nuts. You can't resolve every call but they expect you to be abe to resolve them. Bonus pay is available but very hard to achieve. I was off by 3 sec avg lost the bonus at the end of the month.
Technical Support Analyst (Current Employee) – Hamilton, ON – 6 June 2017
I Have been working here for over a year and it is a good place to work. The management is very friendly and its pretty laid back for the most part. The horrible part of the job is the customers. If you can handle angry people all the time then you will be ok.
Cable Technician (Former Employee) – Hamilton, ON – 5 June 2017
This company is a bottom line type of place to work. The needs of the employees are overlooked on a regular basis and we were expected to work in an office full of bed bugs with no complaints!!! I walked out of there and will never look back.
Technical Service Representative (Former Employee) – Hamilton, ON – 16 January 2017
The company needs to stand up more for it's employees. For example, their biggest client is a communications company. The company in question does not have a call handle time. However, DependableIT measures it's own employees for a call handle time of 8:30 which was implemented by the larger company. Not fair at all really.
Ability to work from home with desirable shift preferences
Bonuses are hard to get. Need a doctor's note for every sick day taken.
IT Support Specialist (Former Employee) – Hamilton, ON – 8 January 2017
Its really one of the worst places on the face of the earth to work at, they make you work long hours, schedule you anyday they want, pile on responsibilities that were not included in the initial job description...
Help desk technician (Former Employee) – Hamilton, ON – 9 November 2016
While middle management is supportive of helping their employees grow and become stronger team members at the center I found that the extreme pressure that they place on their employees to meet statistics became negative and draining as opposed to strong goals for their employees to reach for. unstable scheduling and inability to work around any sort of hours of availability for their employees meant that meeting any sort of commitments from outside of work was nearly impossible.
TECHNICAL SUPPORT REPRESENTATIVE (Current Employee) – Hamilton, ON – 7 September 2016
I have worked at DIT for 2 and a half years now, i love the people i work with, the people who work here are amazing. The management on the other hand needs abit of work, i am not the only one who thinks so. Alot of us use to be happy coming to work because the company cared about its employees now on the other hand, alot of us do not think they care anymore.
They need to be aware of how unhappy alot of people are
Help Desk Agent (Former Employee) – Hamilton, ON – 10 August 2016
DIT likes to help their employees, but call center work is garbage regardless of who's signing your check. I contracted bedbugs from the office and could no longer remain in their filthy office taking calls from stupid, angry rubes.
Present Residential Technical Support (Former Employee) – Burlington, ON – 8 June 2016
Typical day at work consisted of taking incoming calls in a call center environment and Troubleshooting the calls according to company guidelines. I learned alot about Cable TV setups, Internet and Digital Phone Trouble shooting Skills. The hardest part of the Job was accepting my Wages. I enjoyed being able to hone my Communication skills.
Help Desk Support Technician (Current Employee) – Hamilton, ON – 3 March 2016
when I first started in this company I didn't know what to expect. Instantly I noticed the negligence of the company and supervisors. I have never in my life hated a job and I have had many that were physically horrible. This place makes it mentally and stressful to the point of depression and the company couldn't care less. I was there for over a year as I couldn't find anything else unfortunately. This is one company full of greed and treat their employees like trash.
3 min bathroom break for the entire day, disrespect of employees, force you in on horrible scheduling, kill incentives if missed by 5 seconds.
Technical Support Representative (Current Employee) – Hamilton, ON – 7 February 2016
You don't get paid enough for your work you do. They expect you to work more and more with minimum pay. They have work from home option which is very good for someone who does not like to go office everyday