Technical Support Representative (Current Employee) – Hamilton, ON – 6 January 2019
Need to make employees feel more appreciated. Over all it is a big happy family.
Only thing I would say, is giving people who have no idea what they are doing management roles is nuts. You have people who are dedicated and hard working. Yet people who cry, scream and yell are promoted
Prefer not to say (Former Employee) – Hamilton, ON – 15 October 2018
The people at DIT are the only thing that's worth working there. The job itself is mentally taxing, and the pay barely covers expenses.
The management team has made poor choices in promotions in the past year and let go hard working, genuine individuals in return. The recent promotions have led way to young irresponsible managers that do not follow the rules, take extended breaks and mistreat those they mange for asking questions. Dependable IT does not value their employees' well being and will fire you if you have to take an extended absence, or outright tell you to quit of you need to take an extended leave, knowing full well that they have a strict no rehire policy.
Tech Support Agent (Current Employee) – Hamilton, ON – 10 September 2018
I have been working at Dependable IT for almost 1 year. I started out as a Technical Support Agent. During a typical work day, you take calls assisting people with their technical issues. It is a fun and challenging job. you get to talk to and help a lot of really nice people, which can leave you with a really great feeling. You do get some upset customers but I find it is easy to turn them around, if your emphatic and want to help them. You can end those calls on a positive note. Management is great! They're always approachable and available to help when needed. And you meet a lot of awesome co-workers.
if you like a challenging environment, where you're always learning and trying new things, like to work with an awesome group of people. then this is a good company for you.
plus ping pong tournaments, and special events!
awesome coworkers, great managment, fun events and culture
Student (Former Employee) – Hamilton, ON – 17 August 2018
I had an interview and they said I will get a call, then I had to email and call 2 days after I recied an email saying we xan not accept you, I have frineds working there ,Im probably better than most of your workers, dont apply, plenty of places to go guys.
Premium Care agent (Former Employee) – Hamilton, ON – 4 May 2018
As a Premium Care Agent we had to manage multiple campaigns which includes both inbound calls and chats at the same time. So as compared to the amount of work load we had, the pay was not up to the mark.
Team-oriented workplace with regular incentives like cofffee, donuts and prizes to encourage a happy evironment
Inbound Telecommunications Technical Support Agent (Current Employee) – Hamilton, ON – 20 December 2017
A typical day is a 7.5-8.5 hour shift. The main and largest campaign at DIT is providing over the phone technical support for a Canadian internet service provider. You receive the calls automatically and cover issues connecting to the internet, cable issues and phone issues. You are tracked on your performance based on resolution and customer service on the call as well as keeping your call times below a certain target. You can receive incentives for meeting all of your targets. Management is wonderful. Not a complaint about a single person. Everyone in the workplace is friendly, easy going and always helpful and encouraging. The hardest part of the job is dealing with the customers, especially ones who need to call regularly. There is an arcade machine and ping pong table. Couch and TV in the lunchroom, as well as vending machines. The team leads are always trying new things to keep the staff engaged and happy, including trivia days with prizes, snacks, coffee, and donuts. etc. An overall decent place to work, once you get the hang of the programs. You need to have soft skills and customer service skills to be successful and be able to balance that with keeping your call times low.
Technical Support Representative (Former Employee) – Hamilton, ON – 3 October 2017
I worked here for five years , I learned alot and I found it a great company . I would refer anyone to work here , happy management and supervisors. They will push you , but only if they know you can do it
IT tier 1 technical support (Current Employee) – Hamilton, ON – 2 August 2017
It's a nice place to work but the amount of calls you take will drive you nuts. You can't resolve every call but they expect you to be abe to resolve them. Bonus pay is available but very hard to achieve. I was off by 3 sec avg lost the bonus at the end of the month.
Technical Support Analyst (Current Employee) – Hamilton, ON – 6 June 2017
I Have been working here for over a year and it is a good place to work. The management is very friendly and its pretty laid back for the most part. The horrible part of the job is the customers. If you can handle angry people all the time then you will be ok.
Cable Technician (Former Employee) – Hamilton, ON – 5 June 2017
This company is a bottom line type of place to work. The needs of the employees are overlooked on a regular basis and we were expected to work in an office full of bed bugs with no complaints!!! I walked out of there and will never look back.
Technical Service Representative (Former Employee) – Hamilton, ON – 16 January 2017
The company needs to stand up more for it's employees. For example, their biggest client is a communications company. The company in question does not have a call handle time. However, DependableIT measures it's own employees for a call handle time of 8:30 which was implemented by the larger company. Not fair at all really.
Ability to work from home with desirable shift preferences
Bonuses are hard to get. Need a doctor's note for every sick day taken.