Decent work environment, co-workers, and supervisors but low pay.
Family Services Specialist (Current Employee) – Portsmouth, NH – 10 November 2018
A typical day at work consisted of Interviewing clients, managing my caseload which included between 700-850 clients, and answering customer service calls from client's and other agencies. I learned various State and Federal Policies and Procedures about state and federal benefits and how to interview client's in a one-on-one environment both over the phone and in person. Our management team make themselves available for any questions or complicated problems. They advocate for their workers during ever during constant policy changes and procedural changes. For the most part you work independently, however having a statewide caseload allows co-workers to work on eachother's caseloads; which is done on a regular basis. The hardest part of the job is keeping track of all the changes that occur to our policies and procedures. You must remain organized and maintain current documentation of all changes. The most enjoyable part of the job is helping people and providing the best customer service possible.
ADMIN II (Former Employee) – Austin, TX – 8 November 2018
The newer manager did not like me. She denied me from going up (a job)in the office due to the fact (only one person) was filing, and behind on the issue. It was a hostel work place as well, my manager's boss refused to do anything about it.
The company is government and is good to work for. I am working contractually but is looking for permanent employment. Bu being a government agency you must be famI liar with state regulations and statutes.
Mental Health Security Specialist (Former Employee) – Lincoln, NE – 4 November 2018
The job with brutal, hard to deal with patients, add on stress of everyday responsibility. Stress was the word that glue to your mind everyday. You don't know what you're dealing with everyday, whether you will have a bad or good day.