"call times do not matter" has been determined to be a lie
Technical Support Agent (Former Employee) – Ottawa, ON – 27 February 2019
Contradictions in policy, the push for "corporate ethics", and, seeing tech support being pushed to move towards sales vs service.
Incumbent employees would have contacts who provided 100 tickets, to be worked on offline. new employees would not have said contacts. They would NOT be able to keep up with the "tickets per hour" vs "on phone time"
Promised wages, and, training, for the most part, were NOT met.
Wages, training, apprenticeship was not followed thru on.