CWB Financial Group Employee Reviews

Management is incredibly supportive and open to new ideas, fostering an environment where every employee's voice is heard. The regular feedback sessions and performance evaluations helped me continuously improve and feel valued as a team member.

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Official response from CWB Financial Group

24 July 2023

Thanks for taking the time to provide a review. We appreciate the feedback!

A great place to work

Manager, HR Systems (Former Employee) - Edmonton, AB - 5 December 2023

I enjoyed my time at CWB. While it lacked opportunity for upward growth, it helped prepare me for my next role. The people were great as well.The company has a strong culture and there are definitely a lot of initiatives to keep busy.

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Jobs at CWB Financial Group

See more jobs

Senior Account Specialist

Calgary, AB

11 days ago

Senior Banking Customer Service & Sales Specialist

Asst Manager, Sales & Service

Sherwood Park, AB

6 hours ago

Account Manager, Personal Banking

Edmonton, AB

9 days ago

Overworked, Technologically Ancient, Foolhardy Leadership

Customer Service Representative (Current Employee) - Edmonton, AB - 28 September 2023

Investing in people, culture, technology and better ways of doing things is not what you'll find at CWB. Management has no idea what they are doing or where they fit in the market. Management and C-Level executives have no leadership, vision, or willingness to take risks. People are over-worked and expected to do more with less already. Turnover is getting higher and higher.

Pros

Good benefits

Cons

Overwork, heirarchical culture, terrible management

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Official response from CWB Financial Group

3 October 2023

Thank you for sharing this important feedback. While we recognize not all employee experiences will be the same, we need to be clear that we take a people-first mentality at CWB. This means we support the growth of every team member in their own career and provide tools and resources to help them succeed. We do this through a robust employee development program that provides thousands of self-serve courses and classes, and regular opt-in sessions put on by our learning and development team. Career design and development planning is also available through our Career Centre, an employee-driven and leader-supported program that intentionally plans new and challenging work experiences to foster a long-term and rewarding journey with CWB. We also have 11 different employee-represented groups that provide learning and allyship opportunities for the causes that are closest to employees.CWB is a growing company known for its personalized banking approach for small- and medium-sized business owners. We’re proud of our award-winning culture, and we also know that better is always possible, so we always encourage employees to reach out to their manager or our anonymous feedback channels if they feel they are being treated unfairly.

Poor managers and cutbacks

Specialist (Former Employee) - Alberta - 17 August 2023

Cutbacks galore right now and forcing staff to take on more tasks without pay. Managers don’t care about the staff and only care about the data and taking advantage of their team to do more with less.

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Official response from CWB Financial Group

28 August 2023

We appreciate that you shared your experience. Like any organization or business, it’s crucial that our budgets are managed responsibly for the benefit of our employees, investors and clients. CWB is committed to maintaining its people-first culture while balancing the responsibilities of being a publicly-traded company. This includes ensuring our employees have the everyday flexibility to navigate work and life integration, and encouraging vacation time be used for recharging and self-care.Know that we take reports of negative work culture seriously, and there are numerous channels that it can be addressed at CWB. In addition to working with our HR team, employees can use the numerous communication and feedback channels available to get the guidance required.

Easy and Fun Job

Personal Banking Officer (Current Employee) - Edmonton, AB - 6 July 2023

Great company culture. Clients are nice. Tech is a little behind the big banks. Big focus on commercial banking and commercial clients. Personalbanking is not a priority

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Official response from CWB Financial Group

17 July 2023

Thanks for the review! We appreciate the feedback. Although we do provide commercial and small business services, we do provide personal banking services. We encourage anyone interested in learning more to visit our website or connect with their nearest CWB banking centre.

Insights into CWB Financial Group

Based on 30 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Time and location flexibility

Areas for improvement

General feeling of work happiness
Sense of belonging
Trust in colleagues

Work life balance

Customer Service Representative (Current Employee) - Vancouver, BC - 23 June 2023

Love working here, joined ERG, lots of company benefits Workplace culture is amazing Lots of team eventsPotlucks A bit of bullying but has happened many years agoWe have a voice now

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Official response from CWB Financial Group

17 July 2023

Thanks for the review — we appreciate you sharing your experiences with us. We have worked hard on fostering a people-first culture and a positive environment that allows our team members to grow and develop their careers. Thanks again!

Good place

Senior Manager (Current Employee) - Canada - 1 May 2023

Friendly peopleOutdated offices with cubicles, dark old-style lighting, old kitchen, no perks other than coffeeLots of manual processesLow pay compared to others

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Official response from CWB Financial Group

23 May 2023

Thanks for the review and for taking time to share your feedback. We appreciate it! We would like to note that CWB has a total rewards compensation structure that compares well to other financial institutions in Canada. We also encourage our team members to share their feedback for improvements through any of the channels available to them — this includes regular and anonymous surveys, our Ask an Executive forums where employees can ask anything directly or anonymously, or through your dedicated HR Business partner through the People & Culture team.

Great company to work for

Account Manager, Cash Management (Current Employee) - Regina, SK - 27 April 2023

Been here for over 20 years, they take care of their employees. They are always asking for feedback on how they can improve. Feel heard by management.

Pros

Work life balance

Cons

Not much

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Official response from CWB Financial Group

23 May 2023

Thanks for the review! We appreciate you taking the time to share your experience, and glad to hear it's been going well for you all these years :)

Fantastic place

Business Analyst (Current Employee) - Edmonton, AB - 25 November 2022

A great work environment and exciting projects to work on. Working beyond business hours is not expected allowing me to keep work at work. My coworkers are great and the work for projects is reasonably divided amongst team members.

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Official response from CWB Financial Group

28 November 2022

Thank you for the review and for sharing this feedback! We are always striving to make CWB an employer of choice so hearing how it's going for you is great to hear!

Extremely busy, no work life balance

Human Resources Generalist (Former Employee) - Alberta - 10 September 2022

They were a company that was rated extremely high for corporate culture. Everyone plays the part, but you see and feel how stressed they are. Their is no time for training and support. You then find yourself sucked into the work life Imbalance… I however chose my family and health. Found a new job! Best decision I made, not to suffer my worth.

Pros

Work from home

Cons

No work life balance for low wages

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Official response from CWB Financial Group

27 September 2022

Thank you for this important feedback. We're sorry to hear that you had this experience at CWB. We strongly believe in providing a work/life balance that gives our team the opportunity to recharge and spend quality time outside of work. This is an important part of our culture as you've mentioned. It's important to note too, that we are a disruptor in the financial industry, which creates a change-forward work environment. To meet the demands this brings, we purposely provide employees more flexibility through things like our hybrid work environments so our team members have the ability to establish, integrate and control the work-life balance within their role that works best for them. As always, it's important that our employees and anyone considering a career with CWB know they can reach out to the People and Culture team for support.

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Great place to work but pay is too low

Account Specialist (Current Employee) - Alberta - 18 May 2022

Generally a great environment to be in although you do see certain individuals in management positions demonstrating favoritism and this never seems to get addressed. Work life balance is excellent and the overall culture is great, though it becomes increasingly difficult to continue working for CWB, when their salaries cannot seem to keep up with rising cost of living. Pay is way under market. Existing employees are moving over to other FIs and in some circumstances taking a lower level position and still receiving a noticeable increase to their base pay.

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Official response from CWB Financial Group

8 June 2022

Thank you for this thoughtful feedback, we appreciate this. It is very important for us to create a culture where everyone has equal support from their supervisors. We’d like to encourage you to speak with HR to further address your concern and allow us to continue getting better as an employer of choice. In effort to remain competitive with changing market conditions, a base salary adjustment of 3% was recently announced, which will positively impact 75% of our roles below senior leadership level. Our ongoing commitment is to continue to find ways to invest in our employees, ensuring total rewards are competitive and motivating, and supportive of their health and wellbeing.

Fun place to work but limited growth

Analyst (Current Employee) - British Columbia - 13 May 2022

Overall this is a good place to be but there is only so much growth. Management is good and understanding. Compensation could be better yet its within market average

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Official response from CWB Financial Group

16 May 2022

Thank you for taking the time to provide this review and for your feedback. We appreciate it!

Decent place. Limited opportunity to advance due to size.

Account Specialist (Current Employee) - Calgary, AB - 6 May 2022

Good place overall, pace of work is generally pretty manageable. Good place to start a career. Some of their practices are outdated and feel cumbersome but if you're there long enough they are making changes to hopefully smooth these out.

Pros

Relaxed but formal culture

Cons

Some internal practices feel outdated and inefficient

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Official response from CWB Financial Group

9 May 2022

Thank you for taking the time to provide a review. We appreciate the feedback!

Good place to work

Relationship Manager (Current Employee) - Red Deer, AB - 5 April 2022

Like every bank, there are pros and cons to working at CWB - but I feel the pros outweigh the cons. Management in Red Deer is top notch and makes the staff feel respected and valued. Unlike bigger banks, I don't feel like a nameless employee. I would recommend working at CWB.

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Official response from CWB Financial Group

9 May 2022

We appreciate the feedback and you taking the time to provide a review. Thanks!

Good place to work.

Credit Specialist (Current Employee) - Edmonton, AB - 24 February 2022

Stable bank job. Average benefits and paid time off. Inclusive culture. Management is involved and it's a bit micromanaged. Work from home and hybrid options available.

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Official response from CWB Financial Group

1 March 2022

We appreciate you taking the time to provide this feedback. It will help us in continuously improving our workplace.

Employees are valued members and enjoy working together to reach the larger goals of growing a small bank into a powerhouse.

Sr. Relationship Manager (Current Employee) - Lethbridge, Alberta - 16 February 2022

It is very easy to have a conversation with the highest levels of management, including our executives, who are always listening and looking for ways to make working at CWB a great career choice.

Pros

Managers who care, Branches that are excited to work together as a team, competitive pay, great benefits, flexible work solutions

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Official response from CWB Financial Group

24 February 2022

Thank you for your review! We appreciate you taking the time to provide this insight.

Teamwork, Teamwork, Teamwork!

Human Resources Advisor (Current Employee) - Edmonton, AB - 16 February 2022

CWB has a culture that is truly inclusive, supportive, and encouraging. As a young professional, I see how my efforts impact the big picture and that matters to me in my development journey. Are you wanting to learn? To take on new challenges? Do you like working with kind coworkers who want to do good work? This is the place for you!

Pros

Great culture, upward and lateral career movement, growing organization

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Official response from CWB Financial Group

24 February 2022

Thanks for taking the time to provide this insight. We appreciate it!

Very poor management. Not honest. The managers are rude and only think about themselves.

Loan Administrator (Former Employee) - Vancouver, BC - 16 January 2022

I was told it's a 100% remote position and I trusted them and quit my job. But, it wasn't. The management was lying and I was told only senior employees have the option for remote working! They were not honest about what you are going to perform. Chaos! So behind in Technology and no training provided. After 3 weeks, they didn't even set up a desk and computer for me. IT was not supportive. As a new employee, I felt so upset because they forgot to invite me to the meetings and as a result, I didn't know what they are doing.

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Long Hours, Low Salary, No Advancement

Administrator (Former Employee) - Edmonton, AB - 8 November 2021

Weekly work hours are 40 hours full time in the office, no working from home, not 37.50 hours, meaning that you do not get overtime paid until after you finished 40 hours. They advertise themselves having "hybrid flexible work environment". Standard 15 days off (including sick days), benefit wise they DO NOT include massage therapy in their medical plan. I used to work from companies that had 20 days off including sick leave and flexible hour arrangement. However, I believe if you find the right team and department, the pay and the work arrangement may be better. You will get to 20 days off after 5 years of service. Good luck!

Pros

Nice people

Cons

Long hours, low pay, benefit has no massage therapy, No flexible hours, Work in office all the time

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Unsupportive management.

Loan Officer (Former Employee) - Calgary, AB - 23 June 2021

It is a very old school company. Good for starters. Managers are not supportive at all. No training was provided. Untrained management. Basically people who worked in the department for few years can become the manager.

Pros

Good location at Calgary downtown

Cons

Micro management, racism and

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Productive and fun place to work

Mortgage Retention Officer (Former Employee) - Edmonton, AB - 3 March 2021

Very good company to work for. The culture was relaxed and productive We worked hard and together with lots of different teams to accomplish many different tasks. .