Crunch Fitness
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Crunch Fitness Employee Reviews

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Needs better head office..communication with managers and employees was horrible and could never get an actual number to contact them. Had problems with T4 and was impossible to get it dealt with where I just ended up not bothering with getting it fixed
Pros
free gym membership
Cons
needs better managment
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The company doesn't care about their employees in the slightest. No break room, always messing up payment, lack proper tools ex. first aid kit. Head office doesn’t listen to requests/needs for the gym or does so at a glacial place. Broken equipment everywhere, takes forever to fix. Management in club is pretentious, high horse like, demeaning and ignores staff as to not have to do his job. Little room for advancement, you can give your all and still have people brought in off the streets knowing nothing to run the club vs. existing staff that would excel. Would not recommend working here unless you don’t care about being valued.
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Oh boy.. where to begin!? Management/Ownership summed up in a few words; Immature, Liers, Manipulators. The general manager has the class, maturity, professionalism and managing skills that of an ex adult performer; In short, this gym is an absolute clown circus. If you are in/at the position of a regular front desk employee, or any position for that matter, prepare yourself for a whole distasteful world of politics and drama with the "Clique" of longtime employees, for even if you make one mistake... have fun! Other problems stem from the lack of maturity and just basic knowledge on how to run a gym properly, for example; Most proper gyms use an actual licensed cleaning solution to clean the gym machines, Crunch Stratford, heck no. They are only familiar with diluted vinegar water... yeah, might aswell spit shine their machines while their at it.. Should also mention the plethora of machines constantly breaking down and taking months on end to be fixed, not just that, but the utterly pathetic feeling that the gym is lacking overall in development, with 0% hope of it ever getting better. That's just the surface of issues.. Long story short; Atmosphere, environment and staff are/is brutal, dont work here.. ever.
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Whether it's a slow day or a fast one, the atmosphere created at Crunch is one that any individual can thrive in thanks to the hard efforts of a collaborative staff and motivated members.
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Fun environment - interact with gym goers all day and meet new people. High demands for employees,. Front desk does sales, cleaning and member management. With cleaning and member experience, we're expected to hit quotas, do gym tours and prospect (cold call, and in person out in public) all for base minimum wage w/ no commissions.
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I have been an employee with Crunch Fitness for just over 2 years. The process began with an interview as a Group Fitness Instructor. They saw my passion for fitness in an audition interview setting and it was go time from there. Since I started, I have been given many opportunities to grow with the company. I have been given free continuing education, constant guidance and challenges to take me to the next level. The Crunch Fitness family is world wide and not only do you receive support from your home team management but also from managers, coordinators, and other instructors across the world. Every job comes with struggles but this company continues to work a long side their employees through the thick and thin. I highly recommend working for this company.
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This job is good if you are looking for full time or part time work as they hire for both. The job was great because you get to be around a more positive group of people.
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It’s a great place. Excellent Management, great Cooworkers, flexible schedule. Positive environment. And fully recommend for people with kids, their child minding is really safe and awesome.
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Great place to work!! Awesome, uplifting and positive energy workplace. Caring management and co workers. Amazing perks too! Also pays a living wage which is nice.
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Enjoyable workplace with manageable responsibilities. Decent pay for the job you're performing. Staff are informative and approachable. Employee benefits are worthwhile.
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If you are a new trainer, expect to be put on early morning clients starting at 6am. It's not uncommon to train clients in time slots as late as 10pm and then have 6am time slots the next morning. This doesn't leave enough time to get a good night's sleep which makes it hard to lead by example as a trainer. It's also common to be given a piecemeal schedule, especially at first. A common experience was to show up for an early morning client, then to not have a client booked until 2 hours later. Clients often cancel, partly because gyms like this use coercive sales tactics to sell training packages. Crunch likes when trainers bring their own clients to train with them. If I'm going to go to the trouble of attracting my own clients, then what am I relying on the gym for? The answer is equipment, really. If you're adventurous, skilled as a trainer and have some business sense, you may be better off buying equipment and starting your own training practice. If this and other gyms like it cared about their client's well being more than money, these gyms would look and behave very differently than they do. If this is your first job as a trainer, you can find value here by getting experience and paying your dues. But I hope for your sake that you have some kind of plan to progress your work and career unless you want to end up stuck working at a place like this for longer than you have to.
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Crunch Fitness Whitby opened on April 15th 2019, most of us understand the growing pains of a new business but last week after 6 months finally tanning beds arrived and TV’s are operational. Still waiting on Hydro massage beds. These amenities are being sold as part of a membership tier without any discount being offered. No explanation ever provided to employees to relay to paying member. Lack of proper training. No breaks or lunches scheduled ever. Minimum wage only offered. No room for growth unless other locations open. Scheduling is not being done fairly to seniority employees. Policies/rules continuously change. Next to no organization. Have to purchase your own uniform on minimum wage job, shirt cost $55.00. Promos are not explained in full detail or provided in a timely manner to prepare employee to pitch. Supposed to be a pressure free atmosphere yet we are told to sell/pitch a certain way with expectations. Certain frustrations common with all employees are not being addressed. Not enough staff to accommodate someone taking time off or calling in sick. Constant requests from members for equipment i.e. floor mats, billing, explanation of lack of amenities, not enough workers in day care to reserve etc. Management and head office really no help at all. Majority of employees not happy but to afraid to say so and the biggest issue with this is management has decided to take the 'worst' employee under their wing at the expense of the other harder working employees.
Pros
Free gym membership
Cons
Cant use all amenities
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Social media is notified of new promos before staff. Minimum wage with no commission but expected to make sales calls. No scheduled breaks. Constant complaints from members about billing, and lack of amenities. Gives staff top tier membership but does not allow staff children in daycare and will kick them out of reserve class for a paying member. Always a push for sales. Very little care for staff Little to bosu balant such as yoga mats, foam rollers, stretching bars, Noah balls
Pros
Free gym membership, flexible hours
Cons
EVERYTHING. Disorganized, random policy changes, poor management, awful head office
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Crunch is a company with good moral. They are friendly, respectful, fair, listen to people and help. They do their best to help the community with low prices , good service , good quality machines. The most accesible personal training packages!!.. at Crunch is totally forbidden to push people to buy and it’s a JUDGEMENT FREE ZONE. It is not only about business, they have a HEART!! It’s my second home and I feel grateful to work for such a great company.
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Really enjoy training there.Nice atmosphere with friendly people. Not intimidating and very welcoming. Large clean place with plenty of options when it comes to your training
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I did not find the Brampton gyms very clean, and the management/ team members were not too in-clan of keeping the place clean and up to working standards very poor work ethic among the members. They didn't work as a team very divide and some time had no manners to each other.
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I worked at the north London Crunch as a PT waiting for the South location to open for 4 months. When it finally opened, every person that signs up gets a free session with the fitness manager. You are not aloud to take these 'kickoffs' and are only supposed to work floor sales. Work anywhere else on your own and you can charge half the price, make twice the money, and not have people telling you not to use chalk or have a gym bag. There is also no staff room at the south location and many of the staff are extremely rude.
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It is a fun work environment for a non-serious part-time job great for students to meet new people and have a good time. It is an opportunity to gain customer service experience in downtown toronto.
Pros
people
Cons
micromanagement and pay is minimum wage with no reward for selling memberships in commission
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Family owned franchise, owner is very sweet and fun to be around! All staff are easy going and easy to talk to. Management has been working hard to get the gym off the ground considering the gym is brand new, and they've been working hard to keep the staff organized.
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Management from top to bottom needs to improve. The location I work at has many problems but nothing is being fixed at all .Only perks about this job is the social environment and having access to various gyms that they own.
Pros
Free access to gym
Cons
Poor management
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The managers are great in Alberta. fun place to learn. Ownership of gym not so great. Communication with in company was very frustrating. Did learn some great skills.
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