Adjuster (Current Employee) – Mississauga, ON – 6 February 2019
-Horrible Management at the Mississauga ON Canada Office in the Auto PD Department. -Team Leaders lack any knowledge of insurance and claims -Supervisor lacks experience in leadership. -Work Overload -No raises given unless you obtain licenses or CIPS. Year end, most you will get for a raise is generally around $100-$500 yearly. -Starting Adjusters will start off at 36-38K yearly. -Experience adjusters will make around 42-46K yearly.
-No queue/call centre environment -Will meet some great co workers.
Supervisor Trust Account Management (Current Employee) – Mississauga, ON – 16 January 2019
Crawford is a company that values it's employees, and the corporately takes it's culture seriously with regular employee engagement surveys. Management is transparent and approachable, with opportunities available for advancement within.
Great workplace to enhance customer service skills
Customer Service Representative (Former Employee) – Waterloo, ON – 2 October 2018
A typical day at work consisted of completing, recording and assigning first notice of loss for clients.I would also assist in contacting Insurers, noted Customer inquiries, data assistance, financial transaction processing and escalations by email, fax and telephone.I learned great customer service skills and telephone etiquette with my time at Crawford & Co .The most enjoyable part of the job was engaging with clients and helping them find solutions to their problems the best I can.
Bilingual Client Service Representative (Former Employee) – Kitchener, ON – 14 September 2018
I was treated with respect and dignity. I learned how to manage different types of insurances and how to help people when they have a tragedy, such as a car accident or a broken roof top in the middle of the winter. The work pace was very demanding, yet it is precisely that which I truly loved about this position.
CSR/workforce Management/Desk Adjuster (Former Employee) – Waterloo, ON – 22 July 2018
I was with Crawford nearly 4 years and bent over backwards to help them succeed anyway I could, even at the expense of my family (ran out mid Thanksgiving dinner to help with a CAT). Struggled to climb the ladder as hard as I could and barely got anywhere, regardless of my devotion to the success of the company. Found out that although I had 3+ years with the company and 4 CIPs that new hires off the street with little to no insurance background were making substantially more money than me and voiced concerns to management who promptly found a reason to let me go. It's okay to take the training and experience they offer to advance elsewhere, just don't devote yourself to them or their success, because you're just a number to them. Even heard upper management say once that she could "hire trained monkeys to fill CSR positions."
Client Service Representative (Former Employee) – Kitchener, ON – 19 June 2018
It was an okay place to work. Better qualified management positions. Less restrictions on employees and more independence. Needing to clock out when you used the washroom and clock back in. Everything is monitored
Team Lead (Former Employee) – Waterloo, ON – 14 February 2018
Worst company ive ever worked for. lack of professionalism made me leave right away.
No one at the waterloo office actually knows anything about insurance or anything for that matter.
I was told it doesnt matter how to calculate claim payment. After 3 months of working there none of the new hires had a desk yet. I was sick 1 day came back my headset was stolen. HR said "thats what happens. Dont leave things at the office". They also dont have any office supplies for the employees.
A lot of complaints from new hires who were told they were hired for a certain position only to start and it was not the position at all.
Great that they dont micro manage but some management would be great.
If you are a well established professional do not waste your time. I would recommend for beginners to insurance but the insurance industry is small and crawford has a bad reputation so beware.
Customer Service Representative (Current Employee) – Waterloo, ON – 24 November 2017
Management is great and my typical day at work is enjoyable. Workplace culture is welcoming and professional. I've gained a lot of knowledge within the customer service field by interacting with customers/clients over the phone and in person.
Customer Service Representative (Current Employee) – Waterloo, ON – 31 August 2017
Good people, management is okay. Positive work environment. Not much room for lateral movement. Good hours,good benefits. Paid vacation and sick days are given. A bonus is given to some departments in March. Computer skills are necessarily. Use excel frequently
Client Service Representative (Former Employee) – Waterloo, ON – 16 May 2017
I was over worked, paid little, the management treated me horribly. There is no room for growth unless you suck up to managers. Horrible environment. The management have a dictatorship style. There is so much favouritism, racism and sexist views. If you are not the "chosen one" you will not be able to grow. I have never worked in a company with such a horrible atmosphere. Every one is over worked and there are no incentives.
Long hours, pay is low, favouritism, management is horrible
Adjuster (Former Employee) – Montréal, QC – 19 April 2017
I experimented the worst period of my career working there. Great politics about how the front line should be. Top ethical. The management don't apply anything near ethical. I witness good people being lay off with no raisons. VP Québec requesting the other adjusters to gather all negative things about the employee about to be lay off. They debated many labor dispute and always cash out to avoid being exposed. Thanks to this kind of site truth can talk. You want to scrap a few years of career? Crawford Canada is the best place to be!
Consultant (Current Employee) – Mississauga, ON – 28 February 2017
This company is horrible. If you go in for an interview, it will sound like an absolutely great place to work. Within a month of being here, you'll start to notice all the problems.
Very slow to provide any job development or advancement opportunities. They have an educational reimbursement program to aid in getting qualified to advance yourself in your career. However, the company is so cheap that managers won't approve of you using it because it will affect their quarterly or annual budgets.
Management itself is completely disorganized. They don't really do anything, yet step in from time to time to make sweeping changes to processes that are not problematic so they can make the appearance that they are doing something. My manager specifically only comes to work for 2 hours per day, states he needs to leave for client meetings and sales calls. In the 3 years he has been here, we have yet to sign new clients and have lost 3 clients. So not sure what meetings he is going to, but he's definitely not effective in his job.
Your salary will be stagnant for at least 3 years. Management will constantly dangle the carrot of a raise in front of you to get you to work harder, but will never follow through on actually providing a raise or even discussing it with you.
The only reason I would recommend working here is if you have a more successful spouse to rely on for income and just need this job for a little extra cash to contribute to the household, this place will do. You'll have no issue with literally just leaving this place at the end of the day.
Also,more... to give them credit, they do have a great benefits program.less
Benefit program - that's about it.
There is nothing good to say about this company. The whole organization is one big con.