Data Entry (Former Employee) – Toronto, ON – 24 September 2018
Store owner provided me with the opportunity to develop office support skills, including Quickbooks and Microsoft Office. As it was part time I was able to continue with community involvement (school involvement).
Lead Technician / Research and Development (Former Employee) – Toronto, ON – 25 May 2016
I had a great experience working at CPR Cellphone Repair on Dufferin Street. I worked there for 2 years and learned a lot from the Owner / Operators who also happened to be area developers for the franchise. They have an extensive background in the corporate sector which allows them to reach out and attract business that a lot of other repair shops typically struggle with. Their commitment to transparency, quality workmanship and customer satisfaction is what really sets them apart,
A typical day at work would be answering phone calls and email inquiries, completing walk-in repairs and managing the workload of various corporate clients.
The management does a very good job at assigning specific roles and clearly outlining your responsibilities. They are also very accommodating when it comes to you work schedule when you have proved yourself to be a committed member of the CPR team.
I had co-workers that I certainly liked more than others but management always did a good job of keeping a healthy work environment. For me, that's one of the most important aspects of working anywhere. You very often spend more time with your co-workers than you do your family and a healthy work environment makes all the difference.
The hardest part of the job was dealing with anything related to Samsung Warranty. CPR Cellphone Repair in Canada is authorized to do Samsung Warranty work and unfortunately that usually means customers having problems with their Samsung phones take out their frustration on you. Management did a great job of personally dealing with frustrated customersmore... and made an active effort to pass on their interpersonal skills to the customer service representatives as well as the technicians. |
The most enjoyable part of the job was hands down being able to speak candidly with the customers. The approach at CPR Dufferin was to give the customer an honest, transparent answer on what the best solution for them was even if that meant turning away business. The Owner Operators always did a good job of reinforcing that philosophy to their employees. The cell phone repair industry, much like the automotive repair industry is filled with a lot of mom and pop shops (and even well established repair shops) with questionable business practices. CPR does a great job of separating themselves from the rest as an honest, ethical, and convenient repair service.less
paid lunch and flexible hours
point of sales system and supply chain could be vastly improved