Customer Service Representative (Former Employee) – Ottawa East, ON – 13 March 2016
I started in October and went through a two weeks training when it should atleast been a month,expected to know everything when you weren't trained on it and when you are it's an hour and that's it. Damned if you ask questions and damned if you don't.
Case manager (Former Employee) – Ottawa, ON – 12 June 2018
Managers have no problem firing quality staff members to bring in friends and family. There is no job security and no loyalty to good employees. They promote inexperienced people and expect them to properly manage a team
info center (Current Employee) – Ottawa East, ON – 6 March 2017
Cowan is great place to work with a very friendly environment. the routine is almost the same everyday and the work repeats a lot. they're is opportunity of growth in the companies but challenges can become common and boring. looking for more a challenging job with new experiences.
Customer Service Representative (Former Employee) – Ottawa, ON – 29 May 2015
A typical day at work would be taking call from service providers to know if a client is eligible for renewal on a service previously claimed. clients call to find out what they are covered for and some admin work has to be done when clients request change in plan.