Productive and fast paced workplace
Customer Service Representative (Former Employee) – Glace Bay, NS – 18 September 2017
A typical day at work involved me dealing with a various amount of customers and their medications they were taking. I was responsible for inputting the medication they were taking into the system, providing them pricing information and then setting them up for a medication mail delivery service if they were interested. I learned a lot about the United States health care programs and the types of coverage that were offered through medicare.
Management at convergys wasn't bad but wasn't the greatest. The supervisors and managers that were on the floor with you for support didn't know how to work any of the tools associated with the job, as well as most of them had to call someone in a higher position in the US to get information, so if you had a unique situation it became frustrating as your support system didn't know the correct way to handle the situation.
Workplace culture was good, I enjoyed working with my coworkers and we were all very supportive towards each other.
The hardest part of the job was dealing with customers who were hard of hearing, had a POA doing their business for them as there are a lot of different things you have to abide by legally.
The most enjoyable part of the job was being able to help customers and a lot of the time it was more than just medically, I was able to help them financially as well by saving them money on their medications.
Competitive bonus, flexible shift hours, lots of opportunity for extra hours
Not enough support through management