Convergys Employee Reviews

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Great work atmosphere
Customer Service Representitive (Former Employee) –  Cornwallis, NS9 March 2018
Convergys has a great atmosphere and a well structured culture. The customer service experience gained was more valuable than the wages. Overall a good place to work and a great entry level job.
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Always enjoyed meeting up with co-worker's
Business Customer Care (Former Employee) –  Ottawa, ON2 March 2018
On phone's typically 8 hour's a day. Received inbound call's only.
Learned how to read bill's to customer's and teach them how to understand there bill's better. Also helped in ordering new product's for customer's.
Management was always friendly to me. And always worked with me on scheduling.
The hardest part of the job was sitting long hours.
The most enjoyable part was talking to customer's and making there day better.
Pros
Being part of a team
Cons
Working holidays
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pretty awesome coworkers
Technical Support (Former Employee) –  Chilliwack, BC19 February 2018
The gossip train goes 200 miles per hour at this job. They dont like you taking personal breaks as it cuts down on productivity time. have to be at work 10 min early everyday but dont get paid for it.
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call center standards
Tech support (Former Employee) –  St. John's, NL15 February 2018
in my opinion this place is not accommodating to those employees whom are pregnant. i recieved a lot of back lash due to my pregnancy and sickness and their for lost my job
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productive, need to hit quota so time goes by fast
Outbound Customer Representative (Former Employee) –  London, ON12 February 2018
need to make a lot of calls throughout the day, I learned how to be more helpful, how to cater to the customer more. Everyone is friendly on the floor. The hardest part of the job is fast pace, you got to keep calling people. The most enjoyable is you get prizes when you do good.
Pros
great work enviorment
Cons
short breaks
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Not the greatest
Customer Service Representative (Former Employee) –  Welland, ON12 February 2018
Managers were not very caring for their reps when it came to family issues or your health. I would not re apply to suggest this place to anyone. Less stress once I left.
Pros
none
Cons
to many
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Good company
Customer service Representative (Current Employee) –  Philippines12 February 2018
Company here in the Philippines has good compensation except its to low especially now with the economy we have in our place. Prices are all going up.
Pros
Good place to work
Cons
Promotion is slow and increase is slow as well
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Fast-paced company.
Technical Support (Former Employee) –  PH10 February 2018
This company is very challenging not just in technical aspect but scheduled wise. There's a need to cope up with it's daily task and schedule to meet the account's service level.
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ok
Sales Associate (Current Employee) –  Welland, ON9 February 2018
pressure to perform sales or you are threatened with job loss, very rare to get weekend off. if you need a day off you have to agree to work the weekend example if you need tues off.... you cant work weds instead you have to work on your cheduled wekend day off
Pros
fulltime
Cons
lots of job loss
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OK for first job but...
Technical Service Representative (Former Employee) –  Chilliwack, BC9 February 2018
It's a call centre and you do tech support for the company that outsourced it. It's inbound calls all day. You only have a certain amount of time to complete each call.
Pros
Can work later hours so you can save on childcare
Cons
Not enough training, most of the managers aren't very supportive, paid is low for the amount of work
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free pool during lunch darts air hockey
Call Representative SiriusXM (Former Employee) –  Glace Bay, NS8 February 2018
For a first time job this is not bad good pay good benifits you have a rec room depending what contract you are on depends on how the job is going to be
Pros
free pool table
Cons
no air condition
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Call Center
Customer Service Rep (Former Employee) –  Dartmouth, NS6 February 2018
Standard call center. Hours were available at ok pay. Location in Dartmouth closed and forced a lot of people out of work. Customer service is an acquired taster.
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nice lunch room
Customer Service Representative (Former Employee) –  London, ON5 February 2018
mangers were very knowledgeable
upbeat workplace culture
enjoyed helping customers resolve any issues with billing
the hardest part of the job was long hours and a lot of sitting
the most enjoyable part was learning some very valuable skills
Pros
nice lunch room
Cons
long hours, lots of sitting
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loved this place
Customer Service Representative (Former Employee) –  Belleville, ON5 February 2018
loved this place was a great place to work. wish it wasnt so far from home. everyone was amazing and just full of life, would go back in aheart beat,
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Friendly and flexible for students
Customer Service Representative (Current Employee) –  Glace Bay, NS5 February 2018
Management was awesome and the co-workers were great, It was a fun& friendly environment. Easy to get along with people down there. A good experience for hands-on work, and with phone skills. Able to put a smile on customers face for helping them with there situation. And the more important very flexible schedule for students. In the summer, students can do full time and anytime they can switch to part-time.
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Other employees are like family
Corporate Solutions Team (Former Employee) –  Glace Bay, NS4 February 2018
A typical day at work would be we would contact customers regarding their Sirius XM satellite radio. Management is ok. the most enjoyable part of the job was the other employees that you would work with. you are together so much that they are like family.
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The Best of Friends, the worst of times
Senior Technical Support Specialist (Former Employee) –  Brandon, MB1 February 2018
Typical day at work involved high call volumes
learned: More I.T. and open source than I ever thought possible
Workplace culture among employees: some of the best friends I ever had
Hardest part of the job: Never having the information you needed in advance in order to prepare for upgrades, outages due to maintenance etc
Most enjoyable part of the job: amazingly intelligent people
Pros
high cohesion
Cons
extremely low morale
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Hands on, Protective, fun
Phone Agent (Former Employee) –  Glace Bay, NS1 February 2018
It was a fun& friendly environment. Easy to get along with people down there. A good experience for hands on work, and with phone skills. Able to put a smile on a customers face for helping them with there situation.
Pros
Treats for selling radios
Cons
Worked till night
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Yikes.
Customer Representative (Former Employee) –  Belleville, ON31 January 2018
Management was awesome and the co-workers were great, but the people you have to speak to on the phone are nightmare inducing. Hard to unwind after work knowing you need to do it all over again the next day, and week, and month. Oh, and you need to sacrifice your break time to use the washroom. No quick toilet runs allowed!
Pros
Cool coworkers.
Cons
Stress
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Terrible place to work
Customer Service Representative (Former Employee) –  Halifax, NS31 January 2018
No support from managers, no one seemed to know what was going on. Training was not extensive at all, I guess they expected you to learn on your own. Would not recommend.
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Overall rating

3.5
Based on 13,356 reviews
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