Convergys Employee Review

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Convergys
Internet Technical Support (Former Employee) –  Greenville, NC2 August 2014
Typical day at convergys was simple , come in , log in , get on your phone, help customers get there internet back running and possibly sell them a internet upgrade , cable or television .12pm to 8pm
Pros
bbqs, raises, insentives
Cons
cramped work space, bad equipment
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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Terrible workplace
Technical Support Customer Service Representative (Former Employee) –  London, ON14 April 2018
stressful and it seems like no one in management staff cares about the lower workers, kept juggling us between contracts when one would pull out, very stressful
Pros
ok money
Cons
stressful and terrible managers
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Overall rating

3.5
Based on 13,355 reviews
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3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture