Convergys Employee Review

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horrible place to work
Inbound CSR (Former Employee) –  Welland, ON3 November 2013
This place will use you and abuse you and if you do not do everything they ask of you than they make your job a nightmare
Pros
nothing
Cons
everything
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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Terrible workplace
Technical Support Customer Service Representative (Former Employee) –  London, ON14 April 2018
stressful and it seems like no one in management staff cares about the lower workers, kept juggling us between contracts when one would pull out, very stressful
Pros
ok money
Cons
stressful and terrible managers
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Overall rating

3.5
Based on 13,362 reviews
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Ratings by category

3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture