Business Specialist (Current Employee) – London, ON – 20 May 2018
I love the work even though it's challenging due to the amount of knowledge that's required for the position.
What I don't love is the 11 hour shift blocks we have to choose from. On non-peak periods we will be scheduled for 42 hours, but during peak times we'll be scheduled for 46 hours. I did sign the contract for this amount of hours, so I was aware that the shifts would become tiresome after a while.
If you take public transportation, traveling time can really eat into the very few hours you have before heading to work and after you get home.Due to being scheduled for 4 10 hour shifts and a short shift, you really only have 3 days to get everything done and, depending on the shift, you will have to book time off for appointments or call in late.
There aren't any shift bonuses for working into the evening hours, but we do get 3 scheduled breaks on 10 hour shifts.
The people are what makes the shifts more pleasant if you're on a team with people you get along with.
I've learned a lot about cell phones and cell plans, and how to get good qualities by following the call flow set out for us.
The people I work with
The lack of time after work where I can wind down before heading to sleep
Customer Service Representative (Former Employee) – Dartmouth, NS – 19 May 2018
I started out working at Convergys enjoying the job; I loved talking to customers and helping them with the issues they called in about. After a while, it started to become very monotonous with criticisms coming from all sides - customers angry about their phone issues, and feeling like no matter how hard I worked, it was never good enough.
Pay / Benefits started shrinking as well, with pension benefits being reduced / removed.
As far as I know, Convergys no longer exists in Halifax / Dartmouth.
Decent pay for the most part
Undesirable hours, overnight, or so late at night as to be nearly overnight.