Sales and Service Representative (Current Employee) – Philippines – 9 November 2013
Convergys care about their employees. They have Family Days and Employee Engagement Programs. They have bonuses & incentives for their employees. They value their employee feed backs by rolling out surveys on how to improve the management and are open for suggestions.
Call center environment, nothing else needs to be said
Team Leader (Former Employee) – Ottawa, ON – 17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Good people locally, opportunity to grow
Low pay, bad upper management (not the local management)