Convergys Employee Review

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The now closed Convergys, Halifax, NS Region
AT&T CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Halifax, NS13 February 2014
Work at home position that required you to set aside office space of your own at home, good support from fellow co-workers and team leads,

Explaining something you rarely get asked about would be the hardest part of this job, but should you recall most of your training it should be all good.
Pros
Benefits, Education Compensation, Working At Home
Cons
Split Shifts
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Other Convergys Employee Reviews

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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Terrible workplace
Technical Support Customer Service Representative (Former Employee) –  London, ON14 April 2018
stressful and it seems like no one in management staff cares about the lower workers, kept juggling us between contracts when one would pull out, very stressful
Pros
ok money
Cons
stressful and terrible managers
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Overall rating

3.5
Based on 13,357 reviews
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3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture