Customer Service Representative (Current Employee) – philippines – 15 October 2013
• Reaching out to customers to collect payment for past due bills • Inform clients of overdue accounts and amount currently owed • Ensure all customer information is correct including phone numbers and addresses • I learned to adjust to different cultures and follow federal and state laws dealing with debt collections.
The management is so sensitive about the needs of the employees they see to it that everyone was gets what they deserves.
My co workers were so accommodating and supportive whenever i need assistance and help
In my point of view there is no easy job, any job needs dedication, focus, determination and sacrifice.
The most enjoyable part of the job is when you get bonuses and rewards that compensates hardwork.
Call center environment, nothing else needs to be said
Team Leader (Former Employee) – Ottawa, ON – 17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Good people locally, opportunity to grow
Low pay, bad upper management (not the local management)