Convergys Employee Review

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Excellent training and lots of opportunities.
Customer Service Associate (Former Employee) –  Manila28 October 2013
Everyday, I would just sit in front of the computer and take inbound calls. It is mostly about giving excellent customer service to clients. I can say that it is a great company to work for because of the benefits and awesome co-workers. The hardest part of the job is that we do not have a fixed schedule and it is somehow stressful since we have to reach some scores. On the other hand, it is enjoyable because of the positive environment and the satisfied clients.
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Great basic job
Customer Service Agent (Current Employee) –  London, ON20 April 2018
If you need full time hours that is not hard to get. Convergys is also really great at creating an involved culture - they have many activities to involve the whole work force.
Cons
long hours
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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Overall rating

3.5
Based on 13,381 reviews
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3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture