Convergys Employee Review

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Empathy
Sales and Service Representative II (Former Employee) –  Cincinnati, OH17 April 2014
I really felt that this Company doesn't have its employees best interest and I do understand its the business, but it's not as compassionate as I thought.
Pros
accommidation
Cons
short breaks and no time to log into your desktop
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Other Convergys Employee Reviews

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Great basic job
Customer Service Agent (Current Employee) –  London, ON20 April 2018
If you need full time hours that is not hard to get. Convergys is also really great at creating an involved culture - they have many activities to involve the whole work force.
Cons
long hours
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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Overall rating

3.5
Based on 13,393 reviews
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Ratings by category

3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture