Customer service (Current Employee) – Charlotte, NC – 18 April 2014
A typical day at work consists of 300 inbound calls from subscribers to Onstar. My duties include: assisting customers in specific needs; navigational assistance, emergency assistance, account set-up assistance, etc. I've learned a lot more about geography, I've learned to react more quickly in urgent situations, and more customer service skills. The hardest part of the job is having to sit down all day. The most enjoyable part of the job is connecting with the people who call.
Hour lunches, fair compensation, lots of overtime, fun co-workers.
High call volume leads to reduced lunches, have to stay seated all day.
Customer Care (Former Employee) – Welland, ON – 20 April 2018
Convergys is a tough place to work, and this from an electrical apprentice who was laid off a month ago. I was in need of employment and convergys certainly took me in w/ open arms and for that I am grateful.
The job itself is easy, the tools are easy to use and the support is good. Management is a blast, they're honestly very nice and caring people but they have a job to do, like everyone else.
What is difficult about this job are the customers, you 1/5 customers are wonderful people to deal w/, however, the other 4/5 are credit fishers, scammers, loonies, and bullies. It can be very demotivating and mentally draining. I'm not sure how people have managed to last years at this job, they have nerves of steel!!!
The sales aspect is very awkward, it does make sense though, they have to stay operating and the sales aspect is competitive, in some instances It can be a logical solution for a customer, but 99% of the time it's forced, clunky, and awkward. If you're an excellent speaker, and are persuasive, this could be an excellent job for you, so long as you can get past the delusional side of the job. Some agents are without a doubt clearing 3,000 a month after taxes, which is nothing to sneeze at. A fully licensed electrician will only clear $3,800 a month after taxes, so, considering the skill variance, it can be a good job if you have what it takes and can stomach it.
I wasn't able to last a month on the floor, the type of work isn't for me, but if you have read my review and can take the good from it and think you have what it takes, giv'r, you could do very wellmore... for yourself.
The purpose of this review was to be as objective as possible, to provide real insight into the company, because I have seen a lot of reviews which are false and just slander the company. I hope this can be of assistance to others.less