Convergys Employee Review

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Comfortable and opened work environment.
Customer Service Resolution Representative (Current Employee) –  Jacksonville, NC13 February 2014
Convergys is a great job to build your communication skills as well as customer service skills. Employees were friendly and they were opened to help each other.
Pros
Provided positive feedback everyday.
Cons
Hours were not consistent.
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Other Convergys Employee Reviews

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Call center environment, nothing else needs to be said
Team Leader (Former Employee) –  Ottawa, ON17 April 2018
Because you doing 3rd party tech/customer support you are always being micromanaged for your talk times, a low talk time is more important to them than the customer being helped. This is my humble opinion.
Pros
Good people locally, opportunity to grow
Cons
Low pay, bad upper management (not the local management)
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Terrible workplace
Technical Support Customer Service Representative (Former Employee) –  London, ON14 April 2018
stressful and it seems like no one in management staff cares about the lower workers, kept juggling us between contracts when one would pull out, very stressful
Pros
ok money
Cons
stressful and terrible managers
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Overall rating

3.5
Based on 13,345 reviews
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Ratings by category

3.3Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.2Management
3.3Culture